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Seller#: 0UHZRBI938ENL761E

UtechSmart Seller Profile 755-23611589 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from UtechSmart See all products from UtechSmart

Company Profile


At UtechSmart, we make people-inspired products and solutions. For all these years it has been our passion and our mission to keep challenging ourselves create products that make people’s lives better, easier and more fulfilling by day to day. UtechSmart products enhance the technology that connects us to the people, activities and experiences we love.


Innovation

UtechSmart, we believe you can have it all, quality and satisfaction.
The products located on our website are purchased in volume and we work with our partners to offer customers the highest quality products with great value. We consistently update our product lines with new features items and categories, and attempt to consistently maintain the standard of having all products on our site, in stock. UtechSmart chooses the most convenient way for the package, easy open easy pack.


Our Goals

We are successful because we do more than sell products, the UtechSmart staff continues to take pride in minding the needs of each individual customer, personally reviewing every order, shipping on-time, and providing awesome post-sale support, Everyone at UtechSmart carries these with them – at their desk, during meetings, on the road.

Stand By Us

We invite you to connect with us on Facebook at facebook.com/utechsmart, and on Twitter at twitter.com/utechsmart

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (30 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 22 Reviews
newegg
74%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ColorMehJewish
Order Date : 6/9/2014

Rating + 5 Works for me

I have had no problems with this mouse and actually like it a lot. Honestly, 8200 DPI is a little too much sensitvity but the software allows for 4 settings of your choice. Some complain that the software resets after closing the app, but this is untrue. If you save your profile as you should, the main app setting may reset but your profile remains active. Lights work great, response is great and for someone with bigger hands, this mouse is great. It has stopped my bad habit of holding the mouse askew. The only issue I had with this was the shipping and that is not the seller's fault. Neither was the fact it was advertised as wireless but it not. Either way, great mouse, decent price and no issues so far. I will update if problems arise, but I personally love this mouse so far.

Did you find this review helpful? Yes No

N/A
Order Date : 4/28/2014

Rating + 5 Quick shipping, great product.

No problems at all, quick shipping, worked as described.

Did you find this review helpful? Yes No

Charlie F.
Order Date : 5/5/2014

Rating + 5 Quick and Painless

I got my mouse only a few days after ordering with the free shipping on NewEgg so I can say both were awesome.

Did you find this review helpful? Yes No

N/A
Order Date : 4/16/2014

Rating + 5 Great mouse

I love this mouse

Did you find this review helpful? Yes No

bakes
Order Date : 4/17/2014

Rating + 5 Got what I wanted.

reasonable shipping, fast delivery, quality product.

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N/A
Order Date : 3/29/2014

Rating + 1

The Port only worked for a couple of days and quit. Very disappointed

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/10/2014

Rating + 1 Slow On RMA Replacements

Two weeks plus have passed and I still haven't received a replacement card for a DOA USB 3.0 card. I won't buy from this company again.

1 out of 1 people found this review helpful. Did you? Yes No

Dragon Forebear
Order Date : 3/4/2014

Rating + 5 On Time...

Arrived on time. Great product, to boot!

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Robert D
Order Date : 9/15/2013

Rating + 1 Did Not Honor Warranty

Scroll Wheel broke after 6 months, warranty runs 18 months. Requested RMA at website twice and both where ignored. No more.

1 out of 1 people found this review helpful. Did you? Yes No

Tomwa
Order Date : 12/19/2013

Rating + 5 Good so Far

Purchased a mouse, so far the mouse has been reliable, comfortable, easy to use, and all around a pleasant experience. Considering I paid so little for this particular peripheral I was genuinely pleased.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    UtechSmart offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", UtechSmart will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    How do I return an item?
    (1) Contact our Customer Service Department and inform them that you are returning products.
    a. Customer Service :support@utechsmart.com
    b. RMA request: http://www.utechsmart.com/index.php?s=/Support/RMAservice

    (2) Please have your invoice available, either your emailed invoice or physical invoice that came with your order.

    (3) Our Customer Service Representatives will need your name, email address and invoice number to begin the return process.

    (4) Once our Customer Service has verified your order information, you will be given an RMA number for your return. Please write this RMA number down, as it will be a reference to your return. Return your item in the same or similar packaging method as they were delivered to you.

    (5) Re-using the package your item came in is acceptable, as long as the packaging is in good condition, all previous addresses, tracking info and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.
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