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Seller#: 0UHZRBI938ENL761E

UtechSmart Seller Profile 755-23611589 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from UtechSmart See all products from UtechSmart

Company Profile


At UtechSmart, we make people-inspired products and solutions. For all these years it has been our passion and our mission to keep challenging ourselves create products that make people’s lives better, easier and more fulfilling by day to day. UtechSmart products enhance the technology that connects us to the people, activities and experiences we love.


Innovation

UtechSmart, we believe you can have it all, quality and satisfaction.
The products located on our website are purchased in volume and we work with our partners to offer customers the highest quality products with great value. We consistently update our product lines with new features items and categories, and attempt to consistently maintain the standard of having all products on our site, in stock. UtechSmart chooses the most convenient way for the package, easy open easy pack.


Our Goals

We are successful because we do more than sell products, the UtechSmart staff continues to take pride in minding the needs of each individual customer, personally reviewing every order, shipping on-time, and providing awesome post-sale support, Everyone at UtechSmart carries these with them – at their desk, during meetings, on the road.

Stand By Us

We invite you to connect with us on Facebook at facebook.com/utechsmart, and on Twitter at twitter.com/utechsmart

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (38 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 28 Reviews
newegg
74%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 2 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 7 Reviews
newegg
18%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Biker
Order Date : 9/20/2014

Rating + 5 Great

Great Seller. Would high recommend to people.

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poppa1101
Order Date : 9/2/2014

Rating + 1 looks nice

after learning the product dont work i finally gave up and put it aside. i plugged it into my NEW computer and tried to get one of my external hard drives. it came on shut down worked again then shut down again. it wont even recognize that i have anything plugged in. to return it would cost more than to just buy another

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Cypher
Order Date : 9/2/2014

Rating + 5 Sweet Spencer Jones...

At first I looked at this mouse with great concern for it was much larger than I was accustomed to. However, in less the 30 minutes of gaming I can say that this is by far one of the best mice I have ever bought!

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N/A
Order Date : 7/31/2014

Rating + 3 Acceptable

My 1st package never made it to the shipper and had to wait 12 days before I could report. The 2nd package was expedited and I received after 1 day. I didn't personally deal with the vendor Newegg did, and as always Newegg rocks!

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N/A
Order Date : 7/17/2014

Rating + 5 Excellent

This is the second mouse I've bought from this seller. I never had a problem with the old one, but the new version was on sale and being pleased with the sellers previous product I decided to go ahead and get another.

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Jon
Order Date : 7/17/2014

Rating + 5 Good seller!

Item arrived well packaged and intact. 5 eggs.

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ColorMehJewish
Order Date : 6/9/2014

Rating + 5 Works for me

I have had no problems with this mouse and actually like it a lot. Honestly, 8200 DPI is a little too much sensitvity but the software allows for 4 settings of your choice. Some complain that the software resets after closing the app, but this is untrue. If you save your profile as you should, the main app setting may reset but your profile remains active. Lights work great, response is great and for someone with bigger hands, this mouse is great. It has stopped my bad habit of holding the mouse askew. The only issue I had with this was the shipping and that is not the seller's fault. Neither was the fact it was advertised as wireless but it not. Either way, great mouse, decent price and no issues so far. I will update if problems arise, but I personally love this mouse so far.

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N/A
Order Date : 4/28/2014

Rating + 5 Quick shipping, great product.

No problems at all, quick shipping, worked as described.

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Charlie F.
Order Date : 5/5/2014

Rating + 5 Quick and Painless

I got my mouse only a few days after ordering with the free shipping on NewEgg so I can say both were awesome.

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N/A
Order Date : 4/16/2014

Rating + 5 Great mouse

I love this mouse

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    UtechSmart offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", UtechSmart will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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