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Seller#: 0UHZRBI938ENL761E

UtechSmart Seller Profile 626-2494818 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from UtechSmart See all products from UtechSmart

Company Profile


At UtechSmart, we make people-inspired products and solutions. For all these years it has been our passion and our mission to keep challenging ourselves create products that make people’s lives better, easier and more fulfilling by day to day. UtechSmart products enhance the technology that connects us to the people, activities and experiences we love.


Innovation

UtechSmart, we believe you can have it all, quality and satisfaction.
The products located on our website are purchased in volume and we work with our partners to offer customers the highest quality products with great value. We consistently update our product lines with new features items and categories, and attempt to consistently maintain the standard of having all products on our site, in stock. UtechSmart chooses the most convenient way for the package, easy open easy pack.


Our Goals

We are successful because we do more than sell products, the UtechSmart staff continues to take pride in minding the needs of each individual customer, personally reviewing every order, shipping on-time, and providing awesome post-sale support, Everyone at UtechSmart carries these with them – at their desk, during meetings, on the road.

Stand By Us

We invite you to connect with us on Facebook at facebook.com/utechsmart, and on Twitter at twitter.com/utechsmart

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (668 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 516 Reviews
newegg
77%
Good Rating + 4 107 Reviews
newegg
16%
Average Rating + 3 17 Reviews
newegg
3%
Poor Rating + 2 5 Reviews
newegg
1%
Very Poor Rating + 1 23 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
David S.
Order Date : 4/29/2016

Rating + 3 Does not answer phone slow responds to Emails

The world is wrong with this company. They have a price match guarantee, I buy the keyboard at $29.99 and before it shipped it dropped to $24.99. And I called 3 times trying newegg twice and contacted them via Social media. And even emailed them no good. Beware of this seller due to lack of CUSTOMER SERVICE! I do not understand why they are not responding to me AND Newegg. BEWARE OF SELLER!!!

Update: Did get a hold of them by email and they price matched.

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terry r.
Order Date : 6/2/2016

Rating + 4 Fast shipping, accurate product descriptions.

A problem free transaction and a good value on the product.

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Paul S.
Order Date : 3/7/2016

Rating + 5 Utech Smart MMO gaming mice.

Product is good, fast shipping, nice price. Awesome driver, have not had any issues or problems. Only one issue to my dislike and it is a minor one, the 12 side buttons are a little small for my thumb and I seem to have a hard time feeling the index bumps on the 5 and 8 key, but I do like the feel and adjustable weights. The driver is way cool and easy to figure out, fully configurable for both X and Y axis. Over all a really good product.

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Jonathan M.
Order Date : 3/11/2016

Rating + 5 Great Service

Product shipped fast, and had no problems. Packaging was top notch, and had no damages. I would recommend this seller to anyone.

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Christopher L.
Order Date : 3/1/2016

Rating + 1 Disappointed

Not only was i disappointing with getting a faulty mouse but the run around i got from Newegg about the return process.
RMA i have to print out and with "A m a z o n" i can just have the bar-code scanned from my email and they are trying to charge me a restocking fee now after i just disputed the with holding of the taxes i paid and they tried to keep.
I use to buy all my computer stuff from here but not anymore they have lost a customer!

0 out of 1 people found this review helpful. Did you? Yes No

Ivan M.
Order Date : 11/27/2015

Rating + 5 Great Mouse!

So I bought 3 things during the black friday weekend (my first ever Newegg purchase). This mouse, a logitech G910 (Orion Spark Keyboard) and a LG 34um94-p (ultrawide monitor). The monitor is on it's second RMA, I more or less cussed out Logitech on their horrid customer service — their answer for every thing was a replacement, when the issue is clearly sofware-side. This mouse however works flawlessly. Easy to customize and at the time of purchase, very affordable! I've never used an MMO style mouse previously, so not sure on how the ergonomics are supposed to feel, but it didn't take long to get adjusted. With as many buttons as there are "grooves" or a different texture for the second half of buttons would of been nice to differentiate. There are slight grooves/markers on the 5th and 8th button, but it's pretty hard to notice in the heat of the moment.
Was concerned since it shipped directly from the seller (I believe) as opposed to Newegg, but everything arrived promptly and in great condition. With all the issues I've had with Logitech's keyboard. Makes me wish I would of given their full color RGB backlit keyboard a chance. 10/10 will buy from them again!

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Sharon R.
Order Date : 1/9/2016

Rating + 5 Great Keyboard

Pros: This is one Great looking Keyboard with multiple options of light colors, Breathing, Solid & rainbow!!! I love this Keyboard!!!

Cons: Keys are a little small but are well lite to help with my two finger typing and the Enter key take a little bit to get used to.

For the price this is a great lighted keyboard that I would recommended to anyone!!!

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Domenic J.
Order Date : 12/31/2015

Rating + 5 Experience with UtechSmart

Products mailed in protective box, contents in excellent condition. Powered USB hub works great.
I recommend purchasing UtechSmart products.

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Domenic J.
Order Date : 12/21/2015

Rating + 5 Experience with UtechSmart

The product shipped fast and was packaged well to prevent damage during shipment. Product works good,description is accurate. I recommend UtechSmart as a trustworthy seller.

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Jroc
Order Date : 11/24/2015

Rating + 5 awsome

this is my first gaming mouse i have owned but i am in love with it so far

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    UtechSmart offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with no shipping fee, UtechSmart will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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