VIPMART Seller Profile 213-749-7799EXT104 Email This Seller See all products from VIPMART
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VIPMART.is a major distributor of brand name consumer electronics and more. We carry most major brands, such as, Panasonic, JVC, Olympus, LG, Casio, Sharp, Philips and others. VipMart. specializes in Refurbished (Recondition), Close-outs & Opportunity buys. Our thousands of active customers, provide us with a great buying power, and allows us to provide our customers with low and competitive prices on our items. With over 25 years of experience in consumer electronics, we can help your business to flourish and increase your bottom line.
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Standard Return Policy
Everything we sell comes with a manufacturer's warranty, and includes all the necessary warranty information. The manufacturer is to be contacted first before requesting a return from us. A vast majority of the time the manufacturer will be able to help you with your issue over the phone, and this is absolutely the fastest way for the customer to get what they paid for - and that is our goal. If no adequate resolution can be reached with the manufacturer, and only in this case, the item can be exchanged for the same item only. In the event that the particular item is out of stock and/or is no longer available, a similar item will be provided upon the approval of the customer, or a refund authorized at our discretion. Returns will be accepted within 30 days of purchase and are subject to a 15% restocking fee on the item plus the original shipping cost. Furthermore, if the price of the item has changed since the purchase date, the difference in price will be deducted from the refund amount as well. If a package is refused upon delivery, a refund will be applied upon our receipt of the item(s) in the amount of the total purchase price less twice the original shipping charges. This also applies if a product is return due to a bad address as supplied by the customer. A $5.00 unauthorized return fee will be assessed to all returns that come back to us without authorization.
We cannot accept returns on opened or used men's and women's personal care items, batteries, battery chargers, power adaptors, memory cards, headphones, earphones, or any other like items/accessories.
Because Amazon.com uses communal product listings, we cannot be responsible for typo/graphical errors in any of our listings. However, we can assure you that we do our best to maintain the accuracy of all of our listings. We think it is always a good idea to verify the technical specifications of the item you are interested in purchasing with the product's information on the manufacturer's website.
Please buy with confidence at VIP MART; our goal is to assure all our buyers with great prices and great service. Please remember, the best way to work through any issues that may arise during any transaction is communication. Do not hesitate to contact us so together we can complete the transaction as smoothly as possible.
Thank you, VIP MART
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.