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Seller#: 0UHZRBI9RZ5WJJE78

Vacuum-Direct Seller Profile 866-927-4327 Email This SellerEmail This Seller  See all products from Vacuum-Direct See all products from Vacuum-Direct

We have been selling and servicing customers online for over 9 years. We strive to provide superior customer service make your purchase care free. We understand our customers should expect only the best product and support. When given the opportunity, our staff takes the time to get to know our customers. For this reason, the majority of our sales are referrals.

We are an authorized dealer and repair center for Dyson, Miele, and many other brands. Our products are available for sale through our showroom & online.

Our normal sales line business hours are Monday through Friday, 9am - 5pm, E.T., Toll free 1-866-927-4327

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
100%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer a standard 30 day return policy and every product returned must be accompanied by a Return Merchandise Authorization number (RMA). Food items are non-returnable. All sales on these perishable items are final. Any open liquids are also non-returnable and non-refundable. All other products may be returned within 30 days of the date of purchase. We follow the same guidelines as any major department store chain, i.e.; The item must be in sale-able condition with all of the original packing materials and instruction manuals. All returned products are subject to a 15% restocking fee (customer is responsible for return shipping charges). We do not accept product returns beyond 30 days of the date of original purchase.

    Refused shipments / orders will be billed a 15% restocking fee and all related shipment costs. Please call 1-866-927-4327 for a Return Authorization Number and instructions. Please Note: Do not accept your shipment if the package shows signs of damage.

    All product returns must include the original box, packaging, and manuals.
RMA instructions
    Before you return your package, You MUST call 1-866-927-4327 to receive a Return Merchandise Authorization (RMA) Number and proper instructions for returning your product. Once you have received your RMA Number, You MUST put the RMA Number on the outside of the package and on the packing slip inside the box. Any package returned without the RMA number will not be eligible for a refund or may be refused from delivery.
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