Veil Entertainment Seller Profile 385-313-8345 Email This Seller See Seller Store See all products from Veil Entertainment
Veil Entertainment and Promotions is an Entertainment, Event, and Party Supply company selling online and at tradeshows. Veil Entertainment has been in business since May of 2011 and is located in Centerville, Utah.
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Standard Return Policy
Returns and Exchanges are handled as follows:
In regards to manufacture defects or mistakes that Veil Entertainment (herein known as “Seller”) has made, such as shipping incorrect product, late delivery and so forth. These situations will be handled on a case by case basis and will often resolve in an exchange/replacement of the non-defective/incorrect items. Seller will cover any shipping costs accrued in doing so. If replacement can not me made by either the time Buyer needs the item or the given estimated delivery time for the shipping method purchased, Buyer may return the item for full refund.
In special cases where merchandise was delivered without defect and on-time but where the Buyer purchased a size or style that doesn't fit Buyers needs, the Buyer can choose to exchange the item. In these cases Buyer will pay for the return shipping of the item while the Seller will pick up the additional cost to ship you the new item. If the Buyer wishes to return the item for refund, they may do so but will be liable for shipping costs and a 10% restocking fee.
Seller understands there are varying cases from these laid out policies and where this applies Seller will work out a resolve with Buyer. Regardless of the resolution Seller and Buyer come to, following restrictions apply.
Restrictions/Regulations: The following applies under any agreement where an item is eligible for return/exchange. Buyer must obtain RMA (Return Merchandise Authorization) prior to returning any merchandise. Buyer has no more than 30 days from the original purchase date to complete a return. Returns received after the 30 days, except where otherwise mentioned, will be discarded at the buyers expense. Merchandise MUST be in new, "sell-able" condition. For use in this policy statement, "sell-able" is defined to mean the item is in unused and unopened condition. For Clothing - where the return/exchange is due to incorrect size fitting, item must be returned in original packaging, in the same state it was received, and in unused condition.
In any event an item is refused for delivery without prior agreement for return with Seller, regardless of reason, these items will be subject to a 15% restocking fee in addition to shipping costs paid. Once a purchase is made it is the Buyers responsibility to take delivery of the purchased goods and to work out with the Seller any reason for return.
Refunds: The following applies to any return where a refund is to be issued to Buyer by Seller. Initial contact to Seller must be made within 14 days from the original purchase date. Upon receiving RMA by Seller, Buyer must initiate return shipment within 1 working week and merchandise must be received no later than 30 days from the original purchase date. If Buyer receives a return label from Seller, Buyer must ship package before label expiration or within 1 working week, whichever comes sooner. Refunds are applied generally within 3-7 business days from receiving returned item(s) but may take longer in some situations.
This policy statement is to be used as general guideline, please contact Veil Entertainment and Promotions with any questions or concerns regarding this policy. By purchasing from Veil Entertainment you agree to these guidelines and understand they may change at anytime and without notice.
Include a copy of your invoice with your return.