Viaplay Corporation Seller Profile 805-265-0299 Email This Seller See all products from Viaplay Corporation
Viaplay Corporation is a world leader in smart control device design and development. Viaplay develops Smart Control devices optimized for Android. Connect your tablet or cellphone to the television and control your Android "Smart TV" ecosystem from the comfort of your couch.
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Standard Return Policy
- Any return for a refund may be subject to a 15% restocking fee.
- Products must be returned complete with all packaging, manuals, literature and cables, and must be carefully packaged to ensure no damage occurs during the return shipment. Opened packages are acceptable for most items. A copy of your original sales receipt showing the date of purchase must be enclosed.
- Once you have the RMA number, please send us the returned item with the RMA# clearly marked on the outside of the package. Returns without a RMA number on the box or without sales receipt will not be processed and may be refused.
- Shipping should be prepaid, except in the case of an order fulfillment error. Viaplay will cover the cost to ship the repaired or replaced item back to you. Please NOTE that the shipping fee will not be refunded unless item DOA.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.