Visiondecor
Visiondecor Seller Profile
626-820-1251
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Review Summary
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| Reviewer | Seller Review |
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11/12/2012 5:06:36 PM
Immediately after purchase, I noticed the shipping address was wrong. I sent the seller a message about this and it showed up to the wrong address. The seller is the one who needs to contact the shipping company in order to redirect it, as I cannot. I am still without my items.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer. To arrange for the return of your item, contact us at orders@visiondecor.com.
IMPORTANT: All returns must have the original packaging. All items must be unassembled and re-packaged in the way it was received. All returns must be notified to our customer service within seven (7) days of receipt (verified by the tracking number given).
This will allow us to better process your returns, refunds, and/or damage claim requests. Failure to follow the above guidelines will cause a delay and lead up to the denial of return / damage claim requests. No exceptions will be made, and thank you for your cooperation.
All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from the date of arrival for the returned item.
If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and Visiondecor will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
No returns are accepted after the 30 Day Return Policy period.
RMA instructions
- All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from the date of arrival for the returned item.
If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and Visiondecor will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
No returns are accepted after the 30 Day Return Policy period.
