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Seller#: 0UHZRBI92CZIH312B

WALES Seller Profile 513-3569256 Email This SellerEmail This Seller  See all products from WALES See all products from WALES

Our Company
Welcome to Wales Battery Shop, you are in safe hands when you shop on Wales Battery Shop www.yasurs.com.

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What We Are?
We are the ultimate source for rechargeable laptop batteries, replacement notebook accessories and more.

We also specialize in replacement batteries for all mobile devices such as digital cameras, camcorders, notebook, power tools, PDA, two way radios and mobile phones. In additional to our product range also includes the AC adapters, DC adapters for many brands.

We buy in bulk and pass on saving to the customers. Our 1,000 sq. ft, warehouse with over 5,000 pieces of batteries in stock and aim to provide best service to our customers.

We have a complete engineering facility for battery pack testing. This enable us to provide the most up-to-date in battery pack testing for the most advanced portable consumer electronics products. We only sell quality products from quality suppliers.

Exceeding your customer service expectations
We strive to be better than you expect us to be. Our highly trained customer friendly staff is here to help you find those hard to locate items. As part of our high customer service standards we are here to answer any questions you may have about your purchases or future purchases. We also offer great tips through our web site to help you maintain your equipment as part of our commitment to you, our customer.

The bottom line guarantee
We here at At Battery Company promise to continue to strive to be the top provider of high quality low priced hard to find batteries, while maintaining an exceptional high standard for customer service. We want to be your one source for all of your battery and accessories, by providing consistently high quality low priced merchandise, which arrives to your home or office quickly and conveniently.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
13%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
9%
Very Poor Rating + 1 18 Reviews
newegg
78%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bill
Order Date : 10/15/2014

Rating + 1 Toshiba Repkacement Battery

Very poor response to sending me the replacement battery that I ordered and paid for on Oct/ 21,2014, they sent me the wrong battery, and I still have not received the battery that I ordered, and a 5-15 day delivery was a joke, no where close to that time frame, has any response been.
I have rechecked on your web page and they have the correct one in stock, but, I guess they can't read the model number for what I have ordered. Because of their very slow response and service, I will never be ordering anything from Newegg again.
Very unhappy customer, William Book

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Bill
Order Date : 10/15/2014

Rating + 1 Toshiba Repkacement Battery

It has now been 1 month since I ordered a replacement battery for my Toshiba Laptop, Satellite L745=S4210. They sent me a battery, that was not what I ordered, and it would not even fit my Toshiba. I am not happy with service of Wales, and I am not even sure why you let them advertise on your website, when they can't even deliver the correct order, they do enjoy taking the payment, but the delivery of the correct battery, seems to be a problem. Order # 215494984

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Bill
Order Date : 10/15/2014

Rating + 1 Toshiba Repkacement Battery

It has been more than 25 days since I placed my order, and they have taken my money, and I still do not have the3 replacement battery as promised. I am really not sure that I will ever do business with you again, for such POOR service. Best Buy, said that you were the BEST company to buy replacement batteries from, I now disagree with them, your service, is terrible!

Did you find this review helpful? Yes No

N/A
Order Date : 10/13/2014

Rating + 1 Mishandled in every way

Item never shipped. There was no communication from the seller and the Newegg team took over a week to resolve from my first contact.

I will never do that again.

Did you find this review helpful? Yes No

N/A
Order Date : 10/28/2014

Rating + 1 Do not buy

Unfortunately i ordered a battery before i read the reviews. Has been 2 weeks and i've received an incorrect tracking number and no product. I am hoping newegg will assist with this problem as the website i was given to contact the seller is generic and has no contact info, and does not pertain to computer parts. Beware. Newegg please stop allowing your customers to use this seller.

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garppa
Order Date : 10/5/2014

Rating + 1 Wales fails

I ordered two laptop power adapters from Wales on the Newegg website. They were supposedly shipped from "overseas" with a delivery date of 5-15 days. After not receiving the item after 15 days, I tried to contact Wales with no results. I contacted Newegg and was informed shipping date was four days after my order date and that the 5 - 15 days did not include weekend days. They said they had no control over Marketplace vendors, and to try and contact the vendor again. After not receiving the items after 15 *business* days, I tried to contact Wales again - with no response. I contacted Newegg again, and they said they would investigate. Wales has a poor track record. Many reviews complain about late deliveries, non-deliveries, and "lost" refunds. I wish I'd seen them before ordering. There were no reviews or complaints about the items I ordered, but many about Wales and their other products. Newegg should not be doing business with them. Still waiting to hear back from Newegg.

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erikjason
Order Date : 9/28/2014

Rating + 1 Product not delivered

For an order that was supposed to be shipped from overseas (5-15 days), it has been a month and no delivery. I've tried to contact the seller directly, and no response at all. Thankfully, Newegg is trying to assist in getting this resolved.

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joel
Order Date : 9/1/2014

Rating + 1 DONT BUY

very poor return policy if any tried to cancel order hour after placed cant

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Andrew Mitchell
Order Date : 8/26/2014

Rating + 5 working good

i like the products which working good.

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Andrew Mitchell
Order Date : 8/26/2014

Rating + 5 good seller

i get it very fast,it is good seller,the adapter working good.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Please contact us before you return the products for detail return address and instruction.
    All products are covered with 30-day refund guarantee. After 30 days products are not qualified for refund. Most products have 1 year replacement warranty from the purchase date if the returned battery is in resalable condition.
    Shipping cost will not be refunded. And customer is responsible for the return shipping cost. There is no restocking fee for most returns.
    Misfunctional products due to misuse and damage are not covered by the warranty and 30 day refund guarantee.

    In addition, all laptop battery returns must include:
    -Laptop Battery 1 sticker on product with serial number
    -All original boxes and packing materials provided by manufacturer
    -Contain the original UPC codes if available
    -All manuals
    -All accessories
    -All manufacturer documentation

    If any return shipment does not contain all of these items or if the item is damaged, your exchange or return request may be denied.

    Defective item:
    All defective laptop batteries can be returned within 30 days of ship date for an exchange or refund. For exchanges, your warranty period will start on the ship date of the exchange battery. Return shipping costs will be paid for by the customer. WALES will cover the cost to ship the exchange product via Standard Shipping. Any requests for expedited shipping will be paid for by the customer. For refund requests, a refund for the full purchase price of the item will be issued if the product is returned in all original packaging. Original shipping charges will not be refunded. For orders that came with free shipping, a $6.95 shipping fee will be deducted from your total credit.

    Non-defective item:
    All non-defective products can be returned within 30 days of ship date for a refund or exchange. Return shipping costs will be paid for by the customer. All returns of non-defective products are subject to a 15% processing fee. This amount will be deducted from your credit. Original shipping charges will not be refunded.

    Damaged item:
    If your product arrives damaged, save everything that arrived and contact the WALES customer service department immediately to begin the process of an exchange.

    Please contact with us before return and ship back the product in original package, including the box, instruction, shipping slip, etc. Please write the reason for the return on the shipping slip.

    Upon receiving the return we will process the refund or ship the replacement quickly. We strive to provide high quality customer service.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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