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Seller#: 0UHZRBI9HCCVN436F

WAWO Seller Profile 020-28989800 Email This SellerEmail This Seller  See all products from WAWO See all products from WAWO

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

About WAWO

WAWO is committed to providing each customer with the highest standard of customer service.

WAWO Shipping Rates

Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

WAWO Shipping Policies

Unless noted otherwise in the ordering pipeline WAWO ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.

How to Track Your Package

We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track the information(this is EUB tracking number,we ship by this)
http://www.ems.com.cn/

(2) If your tracking number is "*********CN“,please visit the website below to track the information
http://www.17track.net/

(3) If your tracking number is"*********DE", please visit the website below to track the information

A: www.usps.com

B: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Note:if you see the item location first time is in GERMANY ,it is normal,we cooperate with a germany logistics company

(4) Other shipping method is easy,please visit their official website to track the package


WAWO Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from WAWO through the Newegg.com Site unless explicitly indicated as such in the ordering process. Items ordered from WAWO may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from WAWO through the Newegg.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Privacy & Security

Newegg knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

In addition, we want you to be aware that Newegg.com will provide WAWO with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to WAWO's Privacy Policy.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
20%
Very Poor Rating + 1 4 Reviews
newegg
80%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Big DDD
Order Date : 12/10/2013

Rating + 1 Never received my order

More than three weeks have passed since I ordered my items and they have not arrived. Seller never posted shipping inforMation. Beware this seller
Seller Response:Dear friend,

It is Sunny from WAWO’s Customer Service Team, thanks for your order!

You ordered a Ring from our store on 12/10/2013 23:02:44, we’ve made the shipment to your order on 12/11/2013, tracking number is: LN183448485CN, tracking information for your parcel:

2014-01-02 14:49, Delivered, CARLSBAD, CA 92010
2014-01-02 09:12, Out for Delivery, CARLSBAD, CA 92008
2014-01-02 09:02, Sorting Complete, CARLSBAD, CA 92008
2014-01-02 06:14, Arrival at Unit, CARLSBAD, CA 92008
2014-01-02 00:00, Depart USPS Sort Facility, SAN DIEGO, CA 92199
2014-01-01 17:26, Processed through USPS Sort Facility, SAN DIEGO, CA 92199
2013-12-31 00:00, Depart USPS Sort Facility, SAN FRANCISCO, CA 94128
2013-12-31 12:55, Processed through USPS Sort Facility, SAN FRANCISCO, CA 94128
, Origin Post is Preparing Shipment
2013-12-25 16:46, Processed Through Sort Facility, CHANGSHA EMS, CHINA
2013-12-24 14:34, Acceptance, CHINA

In your feedback, you claimed not receiving this parcel, could you please double check with your families or local post office? If you have it in your hands, could you please revise your feedback for this transaction?
Sorry for the inconvenience we may cause and waiting for your reply!

Best wishes
WAWO customer service


Did you find this review helpful? Yes No

ang
Order Date : 12/3/2013

Rating + 1 HORRIBLE

if i could give them a 0 i would. this is bull i ordered my ring over 15 days ago and have no recieved nothing. it told me 5-15 days and look there is still nothing I WANT MY MONEY BACK
Seller Response:Dear friend,

It is Sunny from WAWO’s Customer Service Team, thanks for your order!

You ordered a Ring from our store on 12-03-2013 15:11:32, we’ve made the shipment to your order on 12-04-2013, tracking number is: LN174244538CN, tracking information for your parcel:

2013-12-18 13:18, Delivered, MALVERN, OH 44644
2013-12-18 09:02, Available for Pickup, MALVERN, OH 44644
2013-12-18 00:00, Depart USPS Sort Facility, AKRON, OH 44309
2013-12-18 02:07, Processed through USPS Sort Facility, AKRON, OH 44309
2013-12-17 00:00, Depart USPS Sort Facility, CLEVELAND, OH 44101
2013-12-17 20:25, Processed through USPS Sort Facility, CLEVELAND, OH 44101
2013-12-17 00:00, Depart USPS Sort Facility, CHICAGO, IL 60701
2013-12-16 14:26, Processed through USPS Sort Facility, CHICAGO, IL 60701
2013-12-12 15:54, Processed Through Sort Facility, ISC CHICAGO IL (USPS)
, Origin Post is Preparing Shipment
2013-12-07 13:59, Processed Through Sort Facility, SHENZHEN EMS, CHINA
2013-12-06 19:03, Acceptance, CHINA

In your feedback, you claimed not receiving this parcel, could you please double check with your families or local post office? If you have it in your hands, could you please revise your feedback for this transaction?
Sorry for the inconvenience we may cause and waiting for your reply!

Best wishes/happy xmas
WAWO customer service


1 out of 1 people found this review helpful. Did you? Yes No

nitro
Order Date : 10/25/2013

Rating + 1 Still looking

Ordered weeks ago and still have not got them yet. I'm still looking....
Seller Response:Dear friend,

It is Sunny from WAWO’s Customer Service Team, thanks for your order!

You ordered a watch from our store on 10/25/2013 09:54:51, we’ve made the shipment to your order on 10/27/2013, tracking number is: LN144013694CN, tracking information for your parcel:

November 12, 2013, 2:25 pm, Delivered, LOUISVILLE, KY 40243
November 12, 2013, 10:31 am, Out for Delivery, LOUISVILLE, KY 40243
November 12, 2013, 10:21 am, Sorting Complete, LOUISVILLE, KY 40243
November 11, 2013, 6:53 am, Arrival at Unit, LOUISVILLE, KY 40243
November 11, 2013, , Depart USPS Sort Facility, LOUISVILLE, KY 40231
November 10, 2013, 3:03 am, Processed through USPS Sort Facility, LOUISVILLE, KY 40231
November 7, 2013, , Depart USPS Sort Facility, CHICAGO, IL 60701
November 7, 2013, 6:18 pm, Processed through USPS Sort Facility, CHICAGO, IL 60701
October 29, 2013, 2:44 pm, Acceptance, CHINA

In your feedback, you claimed not receiving this parcel, could you please double check with your families or local post office? If you have it in your hands, could you please revise your feedback for this transaction?

Sorry for the inconvenience we may cause and waiting for your reply!

Best wishes,
WAWO customer service


Did you find this review helpful? Yes No

kennethf64
Order Date : 10/12/2013

Rating + 2 VIKEN Red Bluetooth --No ENGLISH

The Bluetooth worked with my iPhone, but only after emailing the seller and asking for a translation to the manual. It was printed in "Simple HAN". I am a "Simple American" who doesn't read "Simple HAN".
Seller Response:Dear customer,
Thank you for your valuable customer experience, we will do our best to improve the quality of our services. Thanks again for friendly advice!
Have a nice day, thanks~
Regards
WAWO custom service


Did you find this review helpful? Yes No

LB
Order Date : 8/4/2013

Rating + 1 I have not received this order yet

I have not received this order yet
Seller Response:Dear friend,

We had checked your order, it has been successfully signed. (August 19, 2013, 3:02 pm, Delivered, SHELTON, CT 06484)

I found you wrote the feedback in August 18, 2013. Do you get the goods now?

If you did not receive the stuff, you can ask your family or friends, if they had help you sign but forgot to tell you, or you can take the order to the local post office to have a check.


Details As Below:

LN100574259CN
目的国家 - 美国:查询耗时:0 毫秒, 缓存时间:2013/08/20 10:25:33
August 19, 2013, 3:02 pm, Delivered, SHELTON, CT 06484
August 19, 2013, 4:44 am, Arrival at Unit, SHELTON, CT 06484
August 18, 2013, , Depart USPS Sort Facility, SPRINGFIELD, MA 01152
August 17, 2013, 10:05 pm, Processed through USPS Sort Facility, SPRINGFIELD, MA 01152
August 16, 2013, 3:50 pm, Processed through USPS Sort Facility, JAMAICA, NY 11430
August 15, 2013, 9:43 am, Processed Through Sort Facility, ISC NEW YORK NY(USPS)
, , Origin Post is Preparing Shipment
August 8, 2013, 2:22 pm, Processed Through Sort Facility, GUANGZHOU EMS
August 5, 2013, 9:20 pm, Acceptance, CHINA

Best wishes,


Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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