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Seller#: 0UHG6RKMH68JEYE8A

WONDERFUL Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from WONDERFUL See all products from WONDERFUL

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Genesis established in September, 2011. A Reliable China wholesale and retail Online Shop with Diverse & High Quality Products where you can buy China Products at Best Price. We mainly deals various of articles for daily use products. We are specialize in LED lighting products,video games,computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on. In the future. we will constantly enrich our items and try to do the best for the customers.
Genesis is committed to providing each customer with the highest standard of customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
newegg
67%
Good Rating + 4 1 Reviews
newegg
11%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Barath
Order Date : 8/4/2014

Rating + 5 Awesome

This seller has been extremely helpful and prompt when emails sent concerning the product enquiry. I will definately recommend this seller to my friends. Thank you

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Johnny 5
Order Date : 7/21/2014

Rating + 5 Fast Delivery & Data Works!

I was happy that it was a relatively speedy delivery from our friends in China. The cable has a real cool look and no problems with data transfer!

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mb
Order Date : 7/8/2014

Rating + 5 Highly recommend

prompt shipping. product as described and worked

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WD0FIA
Order Date : 7/5/2014

Rating + 5 Nice bracket

Item was as described, shipped promptly.

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N/A
Order Date : 6/3/2014

Rating + 1 WONDERFUL is not wonderful

I have had problems with the last two orders I placed with Wonderful; I ordered six foot long iphone charging cables and instead received three foot long cables. I talked to a person at Newegg and she said she couldn't help me because it was a third party. I've e-mailed the third party and asked for a refund.

First, I don't find this to good service by Newegg to just pass me off to a third party and not help me in resolving my problem. If Newegg continues to advertise third party supplies but is unwilling to assist in resolving problems, then I will have to consider other alternative to Newegg.

Also, I'm concerned that Newegg suppliers are engaged in false advertising; they advertise six foot cables and ship three foot cables. I can see making a mistake once, but not twice. That indicated malicious intent and false advertising to me.

Depending on how you decide to respond to my concerns, will be a determining factor in me choosing to continue to do business with New egg.
Seller Response:We do apologize for the inconvenience we brought to you.We are willing to solve the problem for you .Pls provide us with the correct order number .Thanks.

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Jay
Order Date : 5/22/2014

Rating + 5 Excellent

Excellent customer service. Also surprisingly fast shipping for shipping from China.

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RC
Order Date : 4/8/2014

Rating + 1 Undelivered

Never rec'd item sales order 245218398. Money being refunded but will have to order again!
Seller Response:Dear buyer,
So sorry to disturb you,really sorry to hear you still haven't received your item,but we have sent your item on Apr.9th. now I got the tracking number for you:
No. LN294048257CN
and I have checked it for you,it shows Your item was delivered at 12:51 pm on April 17, 2014 in SAN JUAN CAPISTRANO, CA 92675.please check it one more time for certainty,maybe it is in your local post, ,really sorry to cause you so much inconvenience,we are trying our best to improve the shipping service,please forgive me,could you please tell me what can I do to make you happy? how about refunding some money to you as a compensation? and if you like,we can resend a new item to you as a gift, do you agree? please just be so kind not to leave a negative feedback for us,cause it's not good for the sellers,and you are a nice buyer,so I think everything will be solved in a peaceful way in the end, now please give me your good suggestion,I will try my best to help you,wish to get your fast reply,have a nice day :)


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LividGoat
Order Date : 3/18/2014

Rating + 4 Slow Shipping

I can't really fault the seller, but if I had noticed this was an over-seas shipper, I probably wouldn't have made this purchase. The shipping took several weeks.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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