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Seller#: 0UHOPTYVKKC3WXDF4

WORLD WIDE STEREO Seller Profile 866-961-7781 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from WORLD WIDE STEREO See all products from WORLD WIDE STEREO

WORLD WIDE STEREO: Awe Inspired. Since 1979.

Specializing in the retail, design, and installation of the finest home and mobile audio, video and automation products in the world. For over three decades, World Wide Stereo has been one of the nation's leading providers of emerging technologies, both cutting edge and practical in the consumer electronics arena. With a reputation for integrity and quality, World Wide Stereo has survived the test of time by offering personal service, award winning installations, and competitive pricing.

World Wide Stereo is proud to be named the Best of Philly Place for Home Gadgets by Philadelphia Magazine. World Wide Stereo has also received an Excellent Rating from STELLAService and top marks from the Better Business Bureau.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (139 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 106 Reviews
newegg
77%
Good Rating + 4 17 Reviews
newegg
12%
Average Rating + 3 3 Reviews
newegg
2%
Poor Rating + 2 6 Reviews
newegg
4%
Very Poor Rating + 1 7 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
vasc
Order Date : 9/9/2014

Rating + 1 Can not rate-not received yet!

Where is my order???!!!!

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/28/2014

Rating + 2

There is much static in the headphones

0 out of 1 people found this review helpful. Did you? Yes No

goykol
Order Date : 9/11/2014

Rating + 2 Close but not quite

Seller advertised one item, shipped a smaller lesser item.

1 out of 1 people found this review helpful. Did you? Yes No

Avid newegg customer
Order Date : 8/25/2014

Rating + 2 Very slow

I took 5 days for the item to be shipped, and even then it was downgraded from its shipping rate to a slower one.. Soo 15 days later maybe Ill get it.. Significantly slower than any other 3rd party source I have experienced on the newegg website.

Newegg, you need to drop these guys.

2 out of 3 people found this review helpful. Did you? Yes No

happy
Order Date : 7/27/2014

Rating + 5 Amazing Service

Had a problem with first product shipped. It appeared to have been tampered with. Not sure what happened, but with an actual brick and mortar location, who knows what customers might have done. After seeing pics, they advised me that instead of replacing just the one part, they would rather send me an entire new unit. No hassle RMA, shipped same day they received my return, and personal assurance that my customer service specialist would inspect prior to shipping. All on their dime, as well. Thanks.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/24/2014

Rating + 5 No problems

Item arrived exactly as described an in a timely fashion, just like ordering directly from Newegg. I got my item at a good price too. I would not hesitate to buy from World Wide Stereo again in the future.

Did you find this review helpful? Yes No

C_G_K
Order Date : 7/24/2014

Rating + 4 Good Product - Slow Shipping

The price was good, and the product arrived in pristine condition, but I wonder if they ship by mule train? It took 8 days to go from California to Arizona (5 hours by car). I guess I should have paid a few bucks more to upgrade the shipping.

Did you find this review helpful? Yes No

N/A
Order Date : 6/17/2014

Rating + 3 Refurbished sold as new

I bought http://www.newegg.com/Product/Product.aspx?Item=12K-003R-00001, and the product that showed up had an item list describing the product as refurbished.

2 out of 3 people found this review helpful. Did you? Yes No

HD
Order Date : 6/8/2014

Rating + 5 Excellent

Received fast, exactly as described. Works awesome.

1 out of 1 people found this review helpful. Did you? Yes No

Umbrae
Order Date : 4/9/2014

Rating + 4 Quick Service

Got item right away. Item did not work properly (not World Wide Stereo issue) and they arranged an RMA and gave a refund very quickly. Pain-free process.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy
    60-Day Money-Back Guarantee: The quality of our products is guaranteed. If you are not completely satisfied with your purchase, you may return or exchange eligible items* in their original condition and packaging within 60 days of receipt of your shipment less applicable shipping and handling costs.

    In the event where merchandise is not in its original condition or is missing packaging, manuals, accessories or other components, a partial refund will be given. Partial refunds are calculated on a case-by-case basis.

    *Eligible items include all items sold by World Wide Stereo with the exception of:

    · Televisions larger than 32" in size

    · Furniture, and other oversized product shipped via a Motor Freight Carrier

    · Special order items or clearance merchandise

    · Car audio equipment that has been installed or where wires have been cut

    · Tablet, Notebook, Computer or Cellular Devices

    · Opened Games, Software or Media of any kind (CD, DVD, VHS, Flash Drives, etc.)

    TV Policy: WWStereo does not accept returns on TVs. Every television we sell carries the full manufacturer's warranty. If you are experiencing technical problems (Any Defective Issues) with your television, please contact an authorized repair center. To locate the authorized service center in your area, please check your owner's manual or contact the manufacturer. If your TV incurs any damage in shipment, damage claims must be made within 48 hours of receipt by calling 866.961.7781.

    What if I want to exchange my product?:
    When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and handling costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and handling costs, and the cost of the new item(s). Please note certain items are not eligible for exchange (please see above for more information).

    What if my product is defective?:
    When calling us, please indicate that your product is defective. During our 60 day return guidelines, any Eligible* products that are deemed to be defective may be exchanged free of charge for a new, working unit. Certain products will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
    *Please see above for items that are not Eligible for return or exchange.

    Refusing Packages: In the event that you refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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