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WUSA Store Seller Profile 800-390-1119 Email This Seller See all products from WUSA Store
Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.
Monday - Friday (8:30am - 5:30pm PST)
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Standard Return Policy
Thank your for purchasing WUSA product. You are entitled to one (1) year limited warranty service according to the terms and conditions in the limited warranty statement within the warranty period in the country or locality where the WUSA product is marketed.
The warranty period starts on the date of purchase. Your dated sales receipt, which shows the date of purchase, is your proof of your purchase date. You may be required to provide the date of purchase as a condition of receiving warranty service.
Your WUSA product is warranted to be free from defects in material and workmanship under the normal use during the limited warranty period except the scratch on the appearance. Cable, rubber pads, carrying bag …accessories are excluded. Battery life is not warranted. As with all batteries, battery capacity will decrease with time or use.
The defective material of your returned WUSA product will be repaired or replaced with the new, or equivalent to new, spared material in the provided warranty service. The replacement part takes on either the limited warranty status of the removed part, or the thirty (30) day limited warranty of the spare part, whichever is longer.
You may return your item any time in 7 days from the date you received your purchased item. There is a 20% restocking fee on your return. Please contact your local deals for details.
Your WUSA product is designed with the latest technology to provide a trouble free operation. Based on your purchase agreement, you are offered with variety technical support options*. Should you think your WUSA product needs technical support or repair, please contact your local dealer or WUSA authorized service center for service. If you need more help, please mail to firstname.lastname@example.org .
*Your service program is only valid in the region where your WUSA product is purchased, and NOT transferable to another country or region.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.