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Seller#: 0UH8ISD1ZJL2GQ460

WatchGrabber Seller Profile 800-265-6189 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from WatchGrabber See all products from WatchGrabber

Monday – Thursday (9:30 AM – 5:00 PM EST) / Friday (9:30 AM – 2:00 PM EST) / No Weekend Hours

With over 20 years experience, Watch Grabber, Inc. has steadily grown to become one of the largest watch distributors in the U.S. Watch Grabber, Inc. is your number one source for premium brand watches at discounted prices. Watch Grabber, Inc. is dedicated to providing the lowest possible prices on the watches you are looking for, while maintaining the level of customer care and quality service you would expect from a respectable company. In addition to our competitive prices, you can be confident that all of the products we sell are brand new, and are always covered by the Watch Grabber warranty.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (435 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 312 Reviews
Good Rating + 4 53 Reviews
Average Rating + 3 10 Reviews
Poor Rating + 2 13 Reviews
Very Poor Rating + 1 47 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Steven W.
Order Date : 9/1/2016

Rating + 1 Stay away....buyer beware.

I would not recommend this seller to anyone, they ship via Am****.com which caused my package to get stolen. Seller refused to send another product out stating they were out of the item one day, and the next day saying the never stocked that sort of item. Their customer service department lacks the knowledge, know how, and compassion needed when dealing with lost and or stolen packages. Overall the transactions that I had with this seller do not live up to my expectations of a Newegg market place seller. This seller not only makes themselves look bad, but they make Newegg look bad.

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Shabaz A.
Order Date : 7/25/2016

Rating + 1 Worst experience buying a watch.....

The watch (Citizen Ladies' Eco-Drive Flexible Band watch #EW3154-90A) I received was defective with lots of scratches on the glass / crystal. I reached out to the customer service with the photos of the watch and returned it. I reached out to them again after a week from the day the return shipment reached them, to know that their Quality Assurance team checked the watch and mentioned that the scratches are due to wear and tear. It is highly unlikely to get so many scratches in a day. I am not sure if the Quality Assurance team checked the watch thoroughly before shipping the watch. Newegg has issued RMA but the seller has not honored it yet.

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Order Date : 5/16/2016

Rating + 5 Superlux HD-668 (Black) Semi-Open Headphones

Fast Shipping
Packed Great

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Order Date : 2/2/2016

Rating + 1 This seller is a fraud.

Avoid at all costs - sent incorrect item and refuses to answer requests for RMA.

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Sandeep K.
Order Date : 1/2/2016

Rating + 1 Still waiting for refund.

I returned a Citizen Eco-Drive watch and it was delivered to WatchGrabber on 1/11/2016. Till today, 1/17/2016, there's no sign of a refund. Calling their customer support line invariably goes to voicemail and no-one bothers to respond. In the past week I have succeeded twice in talking to a live person (after calling them non-stop), one person promised me that the refund will show up on 1/15/2016, the other person tells me that they are very busy processing all the returns that are pouring in since Christmas. How is that my problem, you should issue a refund within the stipulated time. This is the worst seller to deal with, I wonder why Newegg even lets this seller on their marketplace. Oh, these guys are not authorized retailers / resellers of Citizen and they sell watches with their own warranty. If these guys can't answer phone calls just imagine the frustration if someone really needed warranty support.
Seller Response:Thank you for your order. Yes, we were backed up with returns and exchanges post Holiday and we did our best to keep up. Your refund was issued within 7 days of receipt and we do apologize for the delay. We appreciate your remarks which will help us improve where improvement is needed!

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Francisco R.
Order Date : 12/30/2015

Rating + 1 110003L

Not what was advertised!!! Dial es 38 mm not 40 mm, definitely not recommend this seller.
Seller Response:Thank you for your purchase. The case width of the watch you purchased is 40mm as we verified by double checking on some of our competitors sites. It is quite easy to get an incorrect reading if you are measuring it yourself, however it is 40mm in width.

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Order Date : 10/15/2014

Rating + 1 DO NOT Buy from Watchgrabber! Defective products

Avoid at all costs. A new Movado watch was broken in less than 6 months. No replacement is made available. Instead you can choose to pay to ship for repair and wait 2+ months. Then you also have to pay for return shipping. Poor Customer service!!!! It is not worth the discount!!!!!
Seller Response:Thank you for your order. We apologize that your watch broke within the first 6 months however we did have it fixed and shipped back to you at our expense within 1 week of return. The customers responsibility to have a watch returned for repair service is the industry wide standard and is used by the manufacturers as well!

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Order Date : 5/21/2015

Rating + 2 Sells used merchandise

While the watch was nice, the warranty was not honored by Citizen because the seller was not an authorized reseller. But worse was that the watch had obviously been opened and had the protective labels removed, the crystal had gunk stuck to it, and the box had the UPC code cut from the flap and was worn looking. Watch Grabber put their own 2 year (instead of the Citizen 5yr.) warranty card, but you can't send it to Citizen. They lied in their advertizement. Don't buy from Watch Grabber. This was a graduation gift and it was too late to return it without a problem, so my finger are crossed that there are no problems.
Seller Response:Thank you for your order. We apologize for the inconvenience you experienced with your purchase. We do offer free return shipping on any watch that is received in an unacceptable condition. In addition, we do have a quality control team to make sure everything is in order with each shipment, however there a small percentage of items that slip by. Please contact us directly so we can try to work something out.

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Order Date : 5/1/2015

Rating + 5 watches

great watches, love it.

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Order Date : 2/1/2015

Rating + 5 excellent seller, great watch

I was very hesistant to buy because of previous reviews but am so glad I did l. The watch came 5 days early and in excellent condition the face was even wrapped to prevent scratches. Beyond pleased with this seller and service.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    Refund Policy

    If for any reason you are not satisfied with you purchase, you may return it within 30 days from when it was shipped for a full refund. We do not refund the additional cost of expedited shipping. For example, if you ordered a $200 watch and took expedited shipping for $19.95, your refund will be $200.00.

    Return Policy

    All returns made to Watch Grabber must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Any watch that has visible sign of wear, or are scratched in any way, or missing any of the original packaging, will be returned to the customer at the customers expense, and the refund will not be issued. In addition to this, we do not accept returns on any watch that was sized, whether by Watch Grabber or by any other jeweler. Once the return is approved, a refund will be issued to the credit card used in the purchase, or if payment was made by check or money order, a check will be issued.

    When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended.

    All returns must be filed before 30 days; after that time, Watch Grabber is no longer responsible.

    The Return Process

    All returns must be inspected and approved by Watch Grabber before the return is finalized.

    Contact Watch Grabber at to get approval of the return.
    Return the watch to the location given to you by Watch Grabber
    Please allow up to 7 days after Watch Grabber receives the watch to process the return and issue credit.

    Still Have Questions? Contact Customer Service

    For questions regarding products, order delivery, or returns, please contact Watch Grabber Customer Service:
    Contact this seller Phone:800-265-6189

    For questions about a charge that has been made to your credit card, please contact Newegg.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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