WebOffroad.com Seller Profile 714-993-2011 Email This Seller See all products from WebOffroad.com
Web OffRoad is dedicated to delivering the aftermarket industry's best quality Jeep, Truck, SUV and Offroad performance parts at the most competitive pricing while providing the highest customer satisfaction."
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Reimbursement eligibility for returns is as follows:
Within 30 days of invoice date: full refund, less any restocking fees and sellers original shipping cost to send the order to the customer (this includes items that are "free shipping" - Customer is responsible for return shipping
After 15 days of invoice date: store credit only, less any restocking fees/outbound shipping fees.
After 30 days of invoice date: no refunds or returns after 30 days
Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items, custom or special orders, painted products, promotional items and closeouts.
Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply. Altered and modified productsWeb Offroad.com will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first.
When can WEBOFFROAD.com refuse credit or returns?
We check all returned product for missing parts and damages. WEBOFFROAD.com has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts. Electronic programmers which have been used (uploaded) and are returned without programmers software are non credit items also.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.