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Seller#: 0UHOPTYVTWJSHMEA7

Wheel & Sprocket Online Seller Profile 866-995-9918 Email This SellerEmail This Seller  See all products from Wheel & Sprocket Online See all products from Wheel & Sprocket Online

The Wheel Advantage

Wheel & Sprocket is one of the largest and most respected independent bicycle dealers in the nation. We've got a super selection of the best brands and have everything you want for your cycling experience.

SATISFACTION GUARANTEE
We stand behind our quality products and service.

SUPER SELECTION
One-stop shopping with the best brands in the industry.

AWARD-WINNING COMMUNITY SERVICE
We live to serve our cycling community through our extensive support, advocacy and involvement with all aspects of cycling.

WE LOVE WHAT WE DO
Bikes are our passion. We work hard so you can enjoy your ride.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
67%
Good Rating + 4 1 Reviews
newegg
33%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Returning a Damaged, Defective, or Mis-Shipped Items

    If the product you receive is damaged, defective, or not what you ordered, contact us to receive a Return Merchandise Authorization (RMA) and arrange a replacement or refund. A FedEx pre-paid shipping label will be provided so you can ship the item back free of charge. Once we receive the item back we will ship out the new item or issue a full refund back to you, whichever option you prefer. For international orders we are not able to provide a prepaid shipping label but we will reimburse your return shipping costs when processing the return. We will not accept returns if the item is damaged or defective due to misuse. Returns are processed within three (3) days of receipt (not including weekends or holidays).

    Returning Items for any other reason

    If you are returning an item for any other reason please contact us to receive a Return Merchandise Authorization (RMA) number required for the return. All returned items must be in new, unused condition and include the original packaging. You will be responsible for the return shipping costs and will receive a full refund for the cost of the product once received back. If you paid for international shipping or expedited domestic shipping you will only receive a refund for the item price and not shipping. Wheel and Sprocket reserves the right to not issue a refund if the item is returned in a condition other than which it was received. Returns are processed within three (3) days of receipt (not including weekends or holidays).

    Order Changes and Cancellations

    A request to cancel or change an order must be done by phone to ensure it can be changed in time. Requests made by email are not always received in time and there is no guarantee the order will be updated before it ships. Orders that already have a tracking number cannot be cancelled or changed. If your order has already shipped please see our above policies to receive a Return Merchandise Authorization (RMA) and arrange a return.

    Return Shipping Address and Contact Info

    If you need to contact us to setup a return or have any other questions or concerns feel free to call us at 866-995-9918.
RMA instructions
    If you need to contact us to setup a return authorization or have any other questions or concerns feel free to call us at 866-995-9918 or send us an email.
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