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Seller#: 0UHIQWIKKKC357E49

Wifeb Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from Wifeb See all products from Wifeb

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Wifeb Trading Co., Limited specializes in high quality electronic products for 5 years. We are committed to providing the best products and the best service for customers in the World!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
31%
Good Rating + 4 4 Reviews
newegg
25%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
6%
Very Poor Rating + 1 6 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
KD
Order Date : 5/5/2015

Rating + 5 Excellent transaction

Came in a timely manner considering how far it traveled, and it's been installed and works fine. Thanks!

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N/A
Order Date : 4/3/2015

Rating + 1 False listing info

I bought a fan for my laptop. The listing said it was for my laptop but when I went to install it I noticed that the part number was different and the amperage was also different.
Seller Response:Dear friend, Sorry for any inconvenience. Does the fan can fit for your laptop? We emailed to you to find the matter. Do not worry! If there are any questions, please feel free to contact us. We will reply you in 24 hours. Thank you!

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N/A
Order Date : 12/5/2014

Rating + 4 OK

Package was damaged by DHL Shipper. Refund on product was quick and still waiting on DHL or company to refund the overnight shipping.
Seller Response:Dear friend, Thank you for your understanding and feedback. Hope that will be smoothly. Wishing you and your family fortune and happiness! Have a Happy New Year!

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Chessie T.
Order Date : 10/6/2014

Rating + 4 Recieved item as described.

Ordered a replacement laptop fan, and got an exact-fit replacement, just a different brand name on the fan. Shipping time was the only downside, but it has to come all the way from China. When I finally got it, I forgot I had ordered it.
Seller Response:Dear Friend, Thank you for your patience and feedback. Delivery usually takes 5 to 15 business days by USPS. DHL takes 3 to 5 days. Because we ship out from China. Sorry for any inconvenience. Look forward to your forgiveness. Wish you and your family Health and Love!

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vetteman
Order Date : 9/16/2014

Rating + 1 poor

I odered this part on Sept.16,2014. I has never arrived and when I called you guys you refered me to another web site. I gotthe same response from them as I did you. Check with the post office. WHat the %^& kind of service is that? I have still not received my part and I can't afford to take off work and go to the post office. I will never deal with you people again unless I get some type of help getting my part and then I still don't want to deal with people that won't help me after they take my money.
Seller Response:Dear friend,we apologize for any inconvenience.We tracked the order was delivered to you at 12:48 pm on October 9, 2014 by USPS. Did you get it now? Please kindly check your PO box or your family. Thank you for your cooperation. If there are any more questions, please let us know. We will reply you in 24 hours and try our best to serve you.Thanks in advance!

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GPPC
Order Date : 5/16/2014

Rating + 1 Sells defective product

Ordered this keyboard. Came with two number 1 rather than 1,2 etc. keys. They are selling defective items as new. Picture shows correct product.
Seller Response:Dear Customer,

We emailed you RMA to return for exchange or refund full. And we will pay the return shipping cost. Why don't you return to us? Look forward to your understanding! Any questions, feel free to contact us. We will reply you in 24 hours.

Best Regards to you and your family!


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Grey
Order Date : 4/10/2014

Rating + 1 Find another seller.

I bought this over a month ago, and when I went to install it the wide blue connector ribbon didn't have the small notches on the end like my computer has (and like their product picture shows). When I installed it my computer wouldn't turn on. So I put my old keyboard back in (with a few keys not working) and it would turn on. I've been trying to return this for 3 weeks, and they keep asking for more pictures, and for me to try and install it again. I've purchased another from a different seller on Newegg, hopefully it works out better than my frustrating experience with this seller. I'm not sure they understand the problem because I've explained it 3 times. But I don't think they have anyone on their customer service team that is an English speaker because the grammar/word choice of their responses is difficult to decipher. So frustrating! The warranty is going to be gone by the time they authorize my return...
Seller Response:We asked for pictures that we would check if we shipped the keyboard wrong or not. And we would reship out a keyboard as the same as your original one to avoid any mistakes. You don't need to return the first one to save your time. I think that is the best way for you to save money and time.

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N/A
Order Date : 3/8/2014

Rating + 4 Laptop CPU Fan

I recieved the product and it worked perfectly. Shipping time was a little less than desirable.

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ronnie
Order Date : 2/11/2014

Rating + 1 was not what was said it was.

waited to long and spent to much for a keyboard that i was told would be backlit, when i got it, it was just a simple keyboard not backlit, paid 45 dollars for the samething i could have got for 15.00. i will never use this site again.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Customers can return for refund or exchange within 30 days. If there are any questions about our product or service, please feel free to contact us. We will reply you in 24 hours.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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