WirelessHut Seller Profile 281-974-2769 Email This Seller See all products from WirelessHut
Go Great Products Great Prices LLC dba Wireless Hut has been in business for several years, we are committed to Provide our customers GREAT PRODUCTS @ GREAT PRICES that is our Motto.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
100% Customer satisfaction guarantee.
All our items for sale are protected under 30 days return policy under the following conditions.
(1) Refunds and exchanges may ONLY be made within 30 days of receiving the merchandise.
(2) Any item that comes "dead on Arrival" (DOA) or shows any manufacturer defects within 30 days will be replaced with a new unit. If however a refund instead of a replacement is desired, restocking fee will applied.
(3) Once you have contacted us, we will request you for an IMEI # after which we will issue you a RMA # (Return Merchandise Authorization) item must be returned within 7 days after RMA # issued, and must include all accessories in new condition original packaging without any damages or scratches. Any package without RMA # on the shipping box will NOT be accepted.
(4) Any item that is returned non-defective in new condition money will be refunded less any shipping charges and a restocking fee of 15%. Even when a free shipping is offered, we still need to pay for shipping, and in case of returns original shipping & handling charges paid by us will be deducted.
5) Item will be inspected for completeness and condition upon receipt back before the replacement can be issued, replacement will be issued with in 3 business days.
You should be certain that the item you are purchasing will fit your needs before placing your order. By confirming your order, you indicate your agreement to this policy.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.