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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 0.00%
World Percussion USA is pleased to offer our valued customers a money-back guarantee on all of our products. If you're not happy with your purchase call or email us and we'll help resolve your concerns. Items returned to us in new condition will receive a 100% refund of purchase price of product (excluding shipping and handling costs). Items that are damaged upon arrival will be replaced, and damaged items collected. Items defective, or wrong item sent will be replaced and item collected. We don't reimburse return shipping costs except in cases of our error, or defective or damaged items. Of course we expect our customers to value the nature of our imported, hand crafted items, allowing for some variations is size, design, color, and material.
Call 866-353-6237 first, and speak to a real person here at our small drum shop. We feel each customer and each return case is unique, and we want to do our best to make sure you have a splendid experience. We'll advise you on how to proceed with your return. Please do not return items to us without first speaking to a member of our team by phone or email.