XcelWatches Seller Profile 877-808-0828 Email This Seller See all products from XcelWatches
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Business Hours: 10 AM - 4 PM CT (Mon - Frid)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
90 DAYS NO QUESTIONS ASKED RETURN POLICY - NO RESTOCKING FEE
If you are unsatisfied with your order / Gift for any reason, you can return it to us within 90 days of receiving the package for a full refund. Watch must be in its original box, unworn, not been used or sized**.
Please check for any manufacturer defect upon receipt of the watch, you must notify us within 5 business days, after that defective items are no longer be eligible for return and you must contact the manufacturer for warranty repair.
Xcelwatches does not charge any restocking fee.
Refunds will be made in the same manner the original purchase was made.
All returns require a VALID RMA Number, which can be obtained easily by simply emailing us at firstname.lastname@example.org with your order number.
Its very unlikely that you may receive wrong watch and or defective watch, in this case xcelwatches will also send you prepaid return shipping lable to ship it back at no cost to you for full refund and or exchange.
** NOTE: we do reserve the right to refuse any return that does not meet our return criteria mentioned above
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.