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Xima USA Inc.
Xima USA Inc. Seller Profile 631-880-8289 Email This Seller See all products from Xima USA Inc.
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Xima USA Inc. is a family owned company by Eric and David Spengler, operate in Flushing, New York with warehouse location in New Jersey and Pennsylvania. Since our establishment in 2009, we have provided our top quality services and products to individuals and companies in United States and Canada. Our objective is to treat all our customers as partners to prospect our business together. !!
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Standard Return Policy
Return shipping is the responsibility of the buyers unless the return is a result of our mistake.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.