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Seller#: 0UHOPTYV3O2LGQC75

Xtreme Bike & Sport Seller Profile 620-331-7777 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Xtreme Bike & Sport See all products from Xtreme Bike & Sport

Hi, we are Doug and Dana Froebe, owners of Xtreme Bike & Sport LLC. We are a brick and mortar store in Independence Kansas. We work very hard to please our customers whether online or right here in the physical store. We carry all the name brands and can get anything that you can put on a bicycle.


Xtreme Bike & Sport
204 N. Penn Ave.
Independence, KS 67301

Customer Service Hours:
Monday thru Friday 10:00AM - 5:00PM Central Time

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (98 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 61 Reviews
newegg
63%
Good Rating + 4 12 Reviews
newegg
12%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 5 Reviews
newegg
5%
Very Poor Rating + 1 16 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
e-dizzle
Order Date : 5/16/2014

Rating + 5 Fast shipping, very helpful

Seller shipped in timely manner, but Post Office accidentally marked the package "return to sender", so it was sent back. Seller kept in communication the entire time and kindly shipped to new address while I was traveling.

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Redhook123
Order Date : 4/24/2014

Rating + 1 Avoid this seller

I ordered a Yakima FullTilt 5 bike rack as they were $25 cheaper than others and I have always had a "five-egg" experience with Newegg before. This particular seller shipped me the wrong product (it was a Yakima Swing Daddy 4 bike rack) and when I asked to return it, I was told that I would have to pay for shipping. Their policy of "buyer pays for shipping" should only apply if you changed your mind, NOT because the wrong product shipped by the retailer. After expressing my frustration to the rep on email, she offered a courtesy $20 refund if I kept the product. I decided the product will meet my needs (although not ideal) however one week later I have still not seen the credit on my credit card. I am disappointed that Newegg would continue to work with a reseller like this and recommend they drop them immediately as they don't represent the fine service usually associated with Newegg.

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GW
Order Date : 4/15/2014

Rating + 1 Horrible!!!

Seller advertised that item was in stock. Next day, Seller generated a shipping, takes my money, but does not ship. I emailed/called, finally got through, they claimed the item shipped, but UPS tracking said package was not yet received. 3 business days later, the same song & dance, and UPS tracking still said not received!! Total liars...STAY FAR AWAY!! GLADLY PAY SOMEONE ELSE MORE!!

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Buyer Beware
Order Date : 3/13/2014

Rating + 1 Do not do business with this seller.

I received a deffective product and requested an RMA. Never got one. I was requested to send pictures but they did not go through. I was given fake email address to send pictures to but the email got returned. Newegg was of no help. Over a month now and still no resolution.

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GW
Order Date : 4/15/2014

Rating + 1 Zero Eggs

This seller deserves ZERO eggs! They pitched a bike rack as being in stock. They lied claiming it was shipped the next day. They generated the UPS label, so they can grab my money, but they didn't ship it, since they didn't have one! They tried to fetch one wholesale to send to me, but sorry, I'm not incline to sit around and wait for them to get an extra $10-15 profit at my expense--certainly NOT when they claimed they had it in stock!
The tracking label does not lie!! They claimed it was shipped in the morning, but two days later, UPS.com clearly stated the item had NOT be given to UPS yet. 24-48 hour tracking info delays?? NOT that initial scan!! That cannot ever happen, ever!! The first scan always happens, since UPS wants to get paid. We are not stupid!!

Stay FAR, FAR away from this vendor!!!!!!!!!!!!

Newegg...CAN YOU SEE THE WRITING ON THE WALL??? GET RID OF THESE PEOPLE!!!!!!!!!

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Louis Wu
Order Date : 3/8/2014

Rating + 1 Incredibly Bad

I really do not understand why Newegg keeps these guys as a supplier. I placed my order for 2 items. The item that shipped from new egg arrived 2 days early, the item coming from Xtreme, I received shipping notification the next day. Over a week later and the item still had not shipped. Emailed for information and was told, up to 4 or more business days before shipping. I had to point out I received my notification the day after ordering, kind of got into an argument with them, but the actually mailed it that day and I received my item in 2 days. It's this kind of service that gives Newegg and others a bad name.

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N/A
Order Date : 1/23/2014

Rating + 1 item does not work want sseal

item would not seal right and sell people dont like to help you tawlk with manger he ask for pic i just told him it not worth it and he told me they dont have problem with these thing but i see were a lot of people said they dont work oh well it int he trash

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ver
Order Date : 10/7/2013

Rating + 5 A+++

fast shipping ,received item on time.

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cipher_nemo
Order Date : 9/8/2013

Rating + 4 No problem, quick shipping

I was worried considering the other reviews here, but I had no issues with my order. Seller shipped it out very quickly, and arrived ahead of schedule. The only drawback was that it wasn't packaged very well. Product arrived undamaged though, so that's all that matters.

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Patriot
Order Date : 7/23/2013

Rating + 5 Bike Parts

Ordered bike brake pads and headset bearings. Order arrived quickly. There was a problem, some bearings were bend in transit due to improper packaging. Vendor handled problem to my satisfaction. Hopefully they learned to use better packaging for shipping.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Buyer must contact us within twenty four hours of receipt of the item. Item must be unused and in original packaging in resalable condition with all parts, papers and hardware included. Buyer must pay for the return shipping to us.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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