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Standard Return Policy
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply.
Returns are only allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if it is not complete, all bets are off and it's yours.
Change of Mind
We may approve a return for a non-defective item, unless otherwise noted on the product page (Plugster's Junk boxes are not returnable or refundable). However, there are some restrictions. The product can NOT be opened. If you decide to return an opened product, there is a 20% restocking fee. We also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us. Lastly, returns are only allowed if your request is received by Yugster within 21 calendar days from the ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if not complete, all bets are off and it's yours.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.