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Standard Return Policy
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply.
Returns are only allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if it is not complete, all bets are off and it's yours.
Change of Mind
We may approve a return for a non-defective item, unless otherwise noted on the product page (Plugster's Junk boxes are not returnable or refundable). However, there are some restrictions. The product can NOT be opened. If you decide to return an opened product, there is a 20% restocking fee. We also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us. Lastly, returns are only allowed if your request is received by Yugster within 21 calendar days from the ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that or if not complete, all bets are off and it's yours.