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Seller#: 0UHOPTYVHCCVEQD94

Zhen Premium Knife Seller Profile 713-301-6896 Email This SellerEmail This Seller  See all products from Zhen Premium Knife See all products from Zhen Premium Knife

We are exclusive newegg.com online marketplace for Zhen Premium Knife. We specialize in manufacturing and selling professional kitchen knives. All of our knives are made of Japanese high quality steel and are manufactured with extremely high standards in Taiwan. The materials for making Zhen Premium Knives are qaulity tested in various ways to ensure the life and sharpness of our blades.

Our company has passed ISO 9001 certification. In order to maintain our remarkable standard of knife manufacturing, we are extremely fastidious about our quality control. All of our employees go through a series of employment training sessions geared towards creating in our staff the concept of "quality control done by everyone, and by every department" to meet the high expectations of each of our customers.

We are proud to present to you our 3 Layers forged high quality Carbon Stainless Steel Series and Multi-Layers Damascus Steel Series knives. all of our steels are imported from Japan and the knives are handmade in Taiwan. Our knives are made of VG-10 (HRC 60~62) "Super steel", and vanadium. This steel produces blades which are exceptionally sharp and have a long edge retention. The result is that our knives cut meat easliy and neatly.

Our knife's handles are made with durable materials (TPR, Pakkawood, and Micarta) which produce beautiful non-slip, anti-bacteria handles which are comfortable to sue and easy to clean.

Our main concept is to have the "Best Quality Products" to provide to our customers. We are continually exploring ways to improve our qaulity and expand the varity of knives for professional chefs and cooking enthusiasts.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
78%
Good Rating + 4 2 Reviews
newegg
22%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    You can return items within 30 days (postmarked) from the shipping date. If you wish to return an item, please send us an e-mail to service@zhenpremiumknife.com including your order number, product item number, the reason for return and whether the product has been used. We will provide you Return Authorization number (RA#) and return address for you to start the return process.
    Item must be returned in original product package with all contents. Buyer is responsible from return shipping charge. Please note that orders returned without RA# will not be accepted and will be returned to you. Return will be refused if the item is returned in a damaged condition. Shipping & Handling is not refundable. 10% restocking fee will be charged during refund process.
    If you have received the defective/damaged item in the rare event, you must contact us within 48 hours of receiving the item through e-mail. We will replace the item without any extra cost. Defective products can only be returned in exchange for the exact same product. If you do not wish to exchange, we will refund the payment back to you minus original shipping charge.
    Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
    If you have any further questions, please contact us directly through e-mail at service@zhenpremiuimknife.com. Thanks for your business.
RMA instructions
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