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Seller#: 0UHG6RKM1U4U572E5

ZoomUSA Seller Profile 718-395-3434 Email This SellerEmail This Seller  See all products from ZoomUSA See all products from ZoomUSA

Zoomusa has been in business since early 2003 and we are one largest stocking vendors of new, open box and refurbished computer computers, laptops, monitors, printers, digital cameras, software, TVs, MP3 Players & more. Most orders are shipped the same business day. Buy with confidence -your satisfaction is guaranteed!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (124 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 54 Reviews
Good Rating + 4 17 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 9 Reviews
Very Poor Rating + 1 37 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jack M.
Order Date : 4/6/2016

Rating + 1 Negative

I would not recommend this seller to other people. I originally requested a refund RMA on 25 April 2016 and still haven't received it on 3 May 2016. This delay has conveniently extended past my 30 day return window. This rating is only one star simply because the system won't allow zero.

1 out of 1 people found this review helpful. Did you? Yes No

kester l.
Order Date : 4/20/2016

Rating + 5 greatly satisfied

great product

just as listed

great customer service

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chanie y.
Order Date : 4/13/2016

Rating + 5

I am very pleased with the product. This was exactly what I needed. Great service would definitely recommend this seller.

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Sean G.
Order Date : 3/28/2016

Rating + 5 ships fast

good customer service !! quick ship. perfect

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Order Date : 2/9/2016

Rating + 1 Bad Product, Worse Service

The product was boasted as a "Heavily tested" refurbishment, claiming to rigorously test the internal components to ensure a quality product, albeit with some cosmetic damage, be shipped. I couldn't use the letters 'b' or 'n', and the battery was absolutely shot. Numerous emails with Newegg later, they keep saying they'll get in contact me, and have yet to do so.

1 out of 2 people found this review helpful. Did you? Yes No

Elvera O.
Order Date : 2/9/2016

Rating + 1 NewEgg won't allow zero eggs

Avoid this seller at all costs. Would rather trust Hillary with my eMails on her server, than running any PC which these people had control of. Other than that, they've got great cover in NewEgg.

1 out of 2 people found this review helpful. Did you? Yes No

Carl G.
Order Date : 2/9/2016

Rating + 1 Another scam

The "reconditioned laptop" I received is not as described, and is defective, not "reconditioned". There is only 2GB of memory, not 3GB as in the listing. The CPU fan is inoperative, and pieces of broken plastic scattered throughout the interior of the laptop, which results in extremely high internal temperatures and extremely poor performance (apparently the CPU slows down when it overheats). Obviously this laptop wasn't tested before being sold, and probably did not go through ANY reconditioning.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/12/2016

Rating + 1 Worst ever!

Worst online purchasing experience I've ever had.

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Ross R.
Order Date : 2/9/2016

Rating + 4 Good seller

Happy with the refurb Dell E6410. Well packed, the OS was installed I wasn't expecting that, AV was installed as well a the installer for Open Office. Nice not to do all that installing for a change.
A few scratches on the outside but minor and to be expected on a used laptop, 100% working hardware, and that's the main thing.

I would recommend them to a friend, and I would buy again from them.

1 out of 1 people found this review helpful. Did you? Yes No

Robert P.
Order Date : 1/14/2016

Rating + 1 Lousy experience

I purchased a Dell refurbished laptop from 3rd party Zoom USA via Newegg. Upon arrival I read all of the Zoom disclaimer info and was impressed by the description of cosmetics and return shipping. Zoom stated in its cover letter that all return shipping was the responsibility of the customer. The laptop arrived with a piece of contact paper stuck to the entire top of the computer with a small cutout, poorly placed so the Dell logo would be visible. Upon starting up the computer I discovered that 8 of the characters on the keypad were not working properly. A return authorization was received after I called the 3rd party requesting it. I was informed at that time that they had sent one but their server did not allow my email address, to pass in or out. I subsequently provided another email address and the RA was received. I returned the laptop to the cost of $17.22 in FedEx shipping. After less than a day turnaround at the Zoom shop, the item was shipped back to me. When I received it I booted it up to find that none of the non-working keys had been corrected/repaired. After a request for a new RA and not receiving it within a day or two, I placed a total of 4 contact attempts (one of them to Newegg Customer Care) over a week to obtain said RA. I finally reached Zoom by phone and the person I had spoken to for the first RA and informed him that I wanted a refund and to please provide me with one at the alternate email we had used the first time. In the course of conversation that person said at one point "this happens all the time." I chose to not respond and ended the call. I did receive that RA and again shipped the laptop back via FedEx, this time for $20.55 (for whatever reason I was charged more but did not have the receipt with me for the first shipment.) So I am out $37.77, have no laptop from Zoom and spent several hours correcting a situation. I have since purchased another laptop from Newegg but made sure that it was not coming from this 3rd party seller. It is my opinion that Newegg should not be using 3rd party sellers that refuse to pay return shipping for defective (even refurbished) hardware and should have a better system of assuring that the buyer receives immediate attention.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    ZoomUSA provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 15% restocking fee,and shipping fees.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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