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Seller#: 0UHG6RKM1U4U572E5

ZoomUSA Seller Profile 718-395-3434 Email This SellerEmail This Seller  See all products from ZoomUSA See all products from ZoomUSA

Zoomusa has been in business since early 2003 and we are one largest stocking vendors of new, open box and refurbished computer computers, laptops, monitors, printers, digital cameras, software, TVs, MP3 Players & more. Most orders are shipped the same business day. Buy with confidence -your satisfaction is guaranteed!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (97 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 43 Reviews
newegg
45%
Good Rating + 4 13 Reviews
newegg
13%
Average Rating + 3 7 Reviews
newegg
7%
Poor Rating + 2 6 Reviews
newegg
6%
Very Poor Rating + 1 28 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Nicholas T.
Order Date : 1/12/2016

Rating + 5 Very helpful customer service

Quick customer service response time and overall high quality refurbished products. The Dell Latitude I ordered came with a slower CPU than I ordered with it, so I contacted customer service via e-mail and telephone and Sammy got it resolved for me. They are sending the RMA and said it would be no charge to get the correct CPU put in. I'm feeling a lot better than I was after I read the other reviews when I noticed the mix-up! Thank you ZoomUSA and Sammy for the help!!

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Jamie H.
Order Date : 1/13/2016

Rating + 1 Very Bad

They advertised the wrong specs for their laptop and sent it with no charger and a previous person's information. Won't order from them again.

1 out of 2 people found this review helpful. Did you? Yes No

J O.
Order Date : 1/11/2016

Rating + 5 I would do business with this company again.

I had a question about the Dell E6410 that I had bought from them, dropped them an email, and within 2 hours they called me, resolved a minor issue, no problem. Everything was as expected.

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Scott
Order Date : 11/27/2015

Rating + 1 I was scammed

Seller never shipped my item and when I asked for a return they said it was FedEx's fault and then THEY STILL SHIPPED it later that night when they never had before!!! Will be calling customer service to get this resolved since the seller is ripping me off.

1 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/9/2015

Rating + 1

Charger that came with the laptop did not work from day one. That would not have been that big of deal. If the hard drive did not die on day two. I probably just had bad luck but it is still rediculous.

1 out of 2 people found this review helpful. Did you? Yes No

Mike
Order Date : 8/15/2015

Rating + 5 Very Pleased

Given this seller's mixed reviews, I was a bit concerned about ordering, but the price was so good I thought I would give it a shot. It turned out great. The Lenovo laptop is in excellent condition (it looks unused), all the hardware components (including the battery) work fine, and product is as described except that I actually got upgraded to 4M of RAM and Windows 7 Ultimate instead of the advertised 3M of RAM and Windows 7 Pro. As to applications software, the laptop came with Open Office and a 30 day trial of Avast anti-virus. It did not have any of the Lenovo hardware specific drivers installed, but this was not a problem since I prefer to install the Lenovo software myself and the laptop worked with the Windows generic drivers. Finally, the laptop arrived sooner than promised.

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N/A
Order Date : 8/12/2015

Rating + 1 Refurbished: Dell Latitude E4310 Widescreen Notebook

Note book Die in lest than a week.
Trying to get exchange or refund for weeks.

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Will
Order Date : 8/7/2015

Rating + 5 ThinkpadmT510

excellent laptop, quick delivery, had to upgrade windows seven with service pack1. then was able to install windows 10

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Scott H.
Order Date : 8/6/2015

Rating + 5 Excellent Service

Wonderful experience working with Sam in customer service on my multiple orders. Greatly appreciated his extra efforts in making things happen. Would definitely buy from this vendor again.

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Dave
Order Date : 7/19/2015

Rating + 3 Purchase of refurbished Dell laptop

As shipped, the DVD drive did not work. Required additional time to deal with problem and additional shipping cost to return for exchange. ZoomUSA was responsive when emailed about the problem and the exchange was promptly handled.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    ZoomUSA provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 15% restocking fee,and shipping fees.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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