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Seller#: 0UH8ISD1YWMAXW90B

buckeye tool supply Seller Profile 440-942-8070 Email This SellerEmail This Seller  See all products from buckeye tool supply See all products from buckeye tool supply

Who am I buying from?
We are Authorized Distributors, our products carry full manufacturers warranties!! (applicable to all NEW items). Certain items will be shipped direct from the manufacturer. Please allow an additional 5 business days for processing, and product description will clearly state. If you are interested in specific order, please send request along email address, and we will send a quote(s. We want your purchase to be worry free, so feel free to contact us with any questions, issues, or concerns. We will respond within 24 hours. We reserve the right to cancel / refund any purchases that do not comply to our policies


What is your Shipping Policy?
•FREE SHIPPING on all items, to Continental US standard addresses only
•Shipping carrier used will be at our discretion, via USPS, UPS, FedEx
•Tracking numbers will be provided for every shipment
•Signature Confirmation required to P.O. Boxes and APO's.
•UPS Standard Ground used for shipping to Canada.
•In the event that the wrong item was shipped, please contact us. We will make every effort to correct the situation.


Do you ship internationally?
No


What is your Return Policy?
We have a 30 day No Questions Asked return policy. Buyer is responsible for return shipping. After 30 days, please contact the respective manufacturer(s). Contact us beforehand to make arrangements. Refund will be cash back,identical item(if available, ot comparable item (with buyers approval). Refunds will be ACTUAL purchase price, (shipping not included). Buyer responsible for return shipping. For damaged / defective items, Return Authorization Number will be provided for return shipping. Item(s) must returned in the same condition as received, Credits will be issued, when we receive return(s).


What Customer Service help do you offer?
Please contact us 24 hours a day, 7 days a week @ customerservice@buckeyetoolsupply.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (379 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 217 Reviews
newegg
57%
Good Rating + 4 42 Reviews
newegg
11%
Average Rating + 3 10 Reviews
newegg
3%
Poor Rating + 2 9 Reviews
newegg
2%
Very Poor Rating + 1 101 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 2/2/2016

Rating + 1 Defective Products, No Reply, No RMA

A nightmare to deal with. The seller does not reply to messages, either from myself or Newegg, and ships defective products -- with no effort to resolve their mistake. After one last go-around, I will likely have to open a dispute via Paypal. Just ridiculous. Avoid at all costs.

Did you find this review helpful? Yes No

Helen m.
Order Date : 1/24/2016

Rating + 1 Unhappy with service

Although I ordered the correct item, I received the wrong part. Repeated attempts to make the return have been ignored. I rate this seller one star and I would like a follow up to correct the issue.

Did you find this review helpful? Yes No

John1780
Order Date : 9/11/2015

Rating + 1 Terrible

Tried to return my order to them, and never received a refund. Had to get Newegg involved, who finally, two months later, refunded my purchase themselves.

Suggest looking elsewhere, especially based on all of the other negative reviews. I'm not sure why this company is still selling on Newegg.

Did you find this review helpful? Yes No

MoonSmiles
Order Date : 11/10/2015

Rating + 1 Awful

Seller marked items as shipped on November 11th. Nearly a month later, and USPS still reports that they have not received the package.
Repeated attempts to contact the seller and Newegg have failed to elicit a response.
Avoid Newegg and especially Buckeye Tool Supply.

1 out of 1 people found this review helpful. Did you? Yes No

Tim
Order Date : 9/26/2015

Rating + 1 Worst seller ever

If I could give a lower rating, I would. The products they shipped were fraudulent, and then they wouldn't answer my email about it.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/20/2015

Rating + 1

Placed my order on 8/20/15 USPS Tracking showed they were notified and had a tracking # but there was no movement until I told Google Trusted Stores on 9/3/15. It was finally delivered to my local Post Office on the 8th (thank you Google I guess). I couldn't pick it up until I could get to the PO during business hours to could pay $2.28 postage due. I did contact Newegg CS first because usually no movement on tracking means there's a problem I was told call back when the 14 day time period is up. So after 20 min on hold I was told to wait til its really late. 3 weeks and still had to pay postage

1 out of 1 people found this review helpful. Did you? Yes No

yozone
Order Date : 6/25/2015

Rating + 1 Avoid this Seller

Disappointing experience with this seller. The item was returned, but the seller did not refund my money, nor did they reply to my attempts to contact them. The good news is that Newegg stepped in and took responsibility for the refund since the seller was represented on their website. Very disgusted with Buckeye Tool Supply, but very impressed with Newegg!

1 out of 1 people found this review helpful. Did you? Yes No

Greg
Order Date : 7/11/2015

Rating + 1 into the abyss

Apparently that's where my package went. I waited the requisite maximum 14 business days, after which I reported that I had not received my item. The agent said they had to send a request to the actual seller, which they did. Two business days later, I have not heard a peep from either one. I emailed them over the weekend, saying I would dispute the charge to my credit card if this situation was not resolved by COB today. Having heard nothing, it remains unresolved. Stay away from these sellers!

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/13/2015

Rating + 1

Never received package, not answering my emails

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/29/2015

Rating + 1 Dremel 395 Multi-Tool Replacement Variable Speed On/Off Switch # 2610912780

The switch failed after one short time use. I put my old, intermittent switch back in to gain at least some use of the tool while I waited for a replacement.
After weeks of attempting to obtain a pre-paid shipping label from the seller for the return of the defective switch, I gave up.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    Please contact us via email at customerservice@buckeyetoolsupply.com We have a 30 day No Questions Asked return policy. Buyer is responsible for return shipping. After 30 days, please contact the respective manufacturer(s). Contact us beforehand to make arrangements. Refund will be cash back, identical item (if available, or comparable item (with buyers approval). Refunds will be ACTUAL purchase price, (shipping not included). Buyer responsible for return shipping. For damaged / defective items, Return Merchandise Authorization will be provided for return shipping. Item(s) must returned in the same condition as received, Credits will be issued, when we receive return(s). For general inquiries, please contact us at customerservice@buckeyetoolsupply.com . Please forward PO# on emails so we can retrieve order information.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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