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Shuttle KD20 Network Storage
  • Verified Owner
  • Owned For: less than 1 day

1 out of 5 eggs Arrived defective 01/04/2014

This review is from: Shuttle KD20 Network Storage

Pros: NA

Cons: Reliability

Other Thoughts: Purchasing this NAS was for a Raid1 configuration for "real-time" low power backup and sharing, hoped to be maintainance free once setup. This unit failed to deliver.

Unit arrived defective after a long shipping delay through the holidays.

The failure sympotom is similar to the description in one previous review (failed at 6 months): Unit powers up, boots. registers either per DHCP via router, or direct connection to PC at default IP. The front indicator never goes into the "blink red" mode for setting up using default IP though. It replies to ping. But refuses any connections. Hard resetted. Have tried on Windows and Linux, using Chrome and Firefox through the web interface plus two switches, no success. Attempted ssh, telnet and FTP for kicks, connection refusal was immediate. Cost me 5 hours last night, while enthusiasitcally preparing my new storage schemes, and few hours this morning - prayed for miracle, and searched for a service mode with no success - there have to be a designed service mode, they are gonna Jtag say any software/firmware issues? Documentation is no good, marketing made it sounds like a turn key solution which in this case is more than disappointing.

Clearly this purchase no longer provides value. It failed to deliver a solution, rather more problems sooner or later. Requestting for RMA.


Xiaonan S.'s Profile

Display Name: Xiaonan S.

Date Joined: 03/14/05

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 01/04/14
  • Last Review: 01/04/14
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