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WD Elements 500GB USB 3.0 Portable Hard Drive
  • Owned For: 1 month to 1 year

1 out of 5 eggs Failed just like my older Passport SE 04/05/2013

This review is from: WD Elements 500GB USB 3.0 Portable Hard Drive

Pros: Small form factor, large space, about average for speed.

Cons: The USB cable attach point on the housing is pretty flimsy - feels like it will come away from the PCB inside with repeated use. I never got that far though; like my USB2.0 version of this drive, this one also failed in the same way. Eventually it got to the point where it would be detected by the computer, but as soon as I went to access files, I'd get a "usb device failed" error and a blinking white light. 2 for 2 failures with WD. End of the line for me with their brand.

Other Thoughts: I figured the original failure was a fluke which is why I bought this one to replace it. When this one went bad in the exact same way I figured it must be a design flaw. WD not interested in returns and their customer support is offshore with people who can't understand basic English. If I'd picked this up from NewEgg I'm sure they'd have RMA'd it for me.

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WD Elements SE 500GB USB 2.0 2.5
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs End of the line for WD 04/20/2012

This review is from: WD Elements SE 500GB USB 2.0 2.5" Portable Hard Drive WDBABV5000ABK-NESN

Pros: Small, quiet

Cons: First one was DOA. Second one had a sketchy USB cable. Third one had a USB port that was broken internally.
Unreliable piece of junk, basically, and before I gave up, it never ran at USB 2.0 speeds.

Other Thoughts: I've bought WD drives pretty much since the beginning of time and never thought twice about picking up this and the 1Gb version. Big mistake. There's been a change in culture at WD and these SE drives show it. They're crapware built down to a WalMart price. WD's support is appalling now too. They don't even bother hiring people that can speak English at their Indian call centre. I gave up and junked both this and the 1Gb drive in the end - it was easier than trying to get WD to replace them.
The problems: 90% of the time none of my PCs would recognise them when plugged in. The 10% of the time they did register, after 5 or 6 minutes I'd get a delayed write failure, followed by a "USB device connected to this machine has failed" error. The ultra-short micro USB cord is a cheap 2c chinese item that breaks as soon as you touch it, and the drive connector seems to be held on to the PCB by willpower alone. Appaling products, appalling support. These two drives broke my allegiance to WD.

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Western Digital Elements SE 1TB USB 2.0 Portable Hard Drive
  • Owned For: 1 month to 1 year

1 out of 5 eggs End of the line for WD 04/20/2012

This review is from: Western Digital Elements SE 1TB USB 2.0 Portable Hard Drive

Pros: It's small and quiet.

Cons: First one was DOA. Second one had sketchy cable. Third one had a busted micro USB connection. None of them ran at USB2.0 speeds. WD support has been less than useless and their Indian call center doesn't even bother hiring people that can speak English any more.
Three strikes and you're out. I'll never buy WD again.

Other Thoughts: I've had WD drives pretty much since the beginning of time so I didn't think twice about buying this one (and the 500Gb one at the same time).
Mistake.
This seems to be the product of a management "process" that determined that price trumped reliability. The USB cord uses a micro connector that breaks easily and the cord itself is a 2c Chinese item that breaks connection if you even look at it wrong. A good 90% of the time when I plug this drive in I get either a hardware error or a disk error. The 10% of the time it did work, it would run for 5 or 6 minutes at most before first giving me a delayed-write failure and then ultimately a "USB device connected to this machine has malfunctioned error". Also, it NEVER ran at USB2.0 speeds. WD's support on these issues has been appalling. I've given up - it's easier than trying to get a replacement.
This line of products (exact same issue on 500Gb) is a something WD should be ashamed of. It's total crapware built down to a WalMart price.

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Chris L.'s Profile

Display Name: Chris L.

Date Joined: 07/11/06

  • Reviews: 4
  • Helpfulness: 1
  • First Review: 11/17/07
  • Last Review: 04/05/13
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