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Lenovo IdeaPad S500 (59371478) Notebook Intel Core i3 3227U (1.90GHz) 4GB Memory 500GB HDD Intel HD Graphics 4000 15.6
  • Verified Owner
  • Owned For: less than 1 day

Pros: None, Lenovo's technical support is a joke.

Cons: Called Lenovo technical support. Was not in the US, talked with a tech that had us go through the same thing over and over again.

I told her that the computer did not complete sysprep and that it had no recovery partition. She insisted that I try onekey recovery, which did not work. I explained to her that the test software for the video card, touchpad and the sleep state was still on the desktop. She had no idea what I was talking about. I said that it was logging into the built in administrator account and was trying to load the test software on login, again, clueless. I told her I went into the troubleshooter of windows 8 and it did not have the option to "Reset My PC" which would indicate that there was no recovery partition on the computer, she started to ask if I deleted the partition, why would I delete the partition that would allow me to reload the operating system incase something went wrong?!

I asked her if she could send me a recovery cd/usb so I can just reload the operating system. she me clear the capacitors on the computer and trying onekey again .She finally went to go check if she could send me a recovery cd/usb she said one was not available. Most companies have recovery software that you can purchase or have sent to you to reload the operating system. Now I am returning the computer instead of reloading windows 8.

This is the last time I will be buying a Lenovo.

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Anne T.'s Profile

Display Name: Anne T.

Date Joined: 12/05/03

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 12/16/13
  • Last Review: 12/16/13
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