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2 out of 5 eggs Fast read speeds, slow write speeds, horrible tech support 10/04/2016

This review is from: PNY 128GB Turbo Attaché USB 3.0 Flash Drive (P-FD128TBAT2-GE)

Pros: Fast reads

These drives ran at USB 3.0 speeds when plugged directly into Intel, Renesas/NEC, and AsLogic USB 3.0 ports, but when plugged into an Orico model H4013-U3 USB 3.0 hub connected to those ports, the PNY flash drive ran only at USB 2.0 speeds. In comparison, Seagate, WD, Genesis Logic, and Lexar products all ran at USB 3.0 speeds when plugged into this hub. The solution offered by PNY tech support: don't use a hub. What hubs did they test? "We don't test with hubs. I want to end this phone call." Hardly the "unsurpassed Service and Commitment to our customers" that PNY advertises.

Other Thoughts: I would not recommend PNY tech support for answers, only for RMAs.

ORICO 4 Port Portable Super Speed USB 3.0 Hub a Built-in 3ft USB 3.0 Cable for Ultra Book, Macbook Air, Windows 8 Tablet Pc -Black (H4013-U3-V1)
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: No slowdown compared to plugging devices directly into the USB ports with the following USB 3.0 devices: Seagate Expansion desktop and WD Elements portable hard drives, Bytecc USB-SATA hard drive enclosure (Genesis Logic bridge), and Lexar S75 Jump drives.

Cons: Worked only at USB 2.0 speed with two USB 3.0 PNY 128GB Turbo flash drives, model P-FD128BAT2-GE, whether or not the drives were plugged directly into the hub or through a USB 3.0 extension cable.

Other Thoughts: This is no reflection on Orico, the maker of this USB 3.0 hub, but PNY tech support is much worse than it was a decade ago. They really want to hang up quickly instead of help.


Pros: None of my Toshiba hard drives have failed yet.

Cons: Hostile, incompetent customer service at their 1-877-689-4899 storage products line. They told me to search the Internet to find information about their own products. One employee repeatedly told me "calm down" when I had never raised my voice nor interrupted her, something she frequently did when I talked, and she sometimes would not respond for over 30 seconds after I finished my questions, until I asked if she was still there. She thought that several unanswered questions had been answered by her. I originally contacted Toshiba with a problem verifying the warranty expiration date online because my serial numbers were considered invalid, but they gave me expiration dates that were several years earlier than indicated by the 5-year warranty period. They said they updated this but gave me the same date as before, and when I asked why they considered that an update, they denied saying they had ever updated the warranty. This was not foreign service by an outside customer service contractor but Toshiba USA itself.


Anonymous's Profile

Display Name: Anonymous

Date Joined: 07/13/05

  • Reviews: 46
  • Helpfulness: 17
  • First Review: 06/09/10
  • Last Review: 10/04/16
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