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Seller#: 0UH8ISD1FMWL92109

eBags Seller Profile 800-820-6126 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from eBags See all products from eBags

eBags is one of the leading online bag retailers in the world. Our unparalleled selection, price guarantee, candid product reviews and exceptional customer service add up to an A+ shopping experience.

Since March of 1999, eBags has been the world's largest online retailer of bags & accessories for all lifestyles; from backpacks and carry-ons to computer cases and handbags. With Hundreds of best-selling brands and thousands of styles, eBags lets you find your perfect bag quickly and easily. Shop Over 500 Brands at Up to 80% Off. No matter what you do in life, we've got your bag!

At eBags, we're committed to providing each customer with superior service with our unparalleled selection, price guarantee, candid product reviews and exceptional customer service. From personal assistance to convenient and real-time order tracking, eBags' customer service representatives are focused on customer satisfaction.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (539 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 393 Reviews
newegg
73%
Good Rating + 4 77 Reviews
newegg
14%
Average Rating + 3 19 Reviews
newegg
4%
Poor Rating + 2 12 Reviews
newegg
2%
Very Poor Rating + 1 38 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/28/2016

Rating + 5 Excellent product, excellent packaging, timely delivery

Received the leather bag that I loved - excellent quality and they were delivered in a very good outer box that protected the inside original box which contained the bag. This was a gift and the recipient loved it.

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Roger S.
Order Date : 4/28/2016

Rating + 5 zero problems with this vendor

excellent product at a great price. I ordered 2 Kenneth Cole computer cases. Filled order promptly.

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Anonymous
Order Date : 4/24/2016

Rating + 4 GOOD SELLER

I WOULD RECOMMEND SELLER TO ALL. QUICK SERVICE EXACTLY WHAT I ORDERED AND GOOD PRICE

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Anonymous
Order Date : 4/12/2016

Rating + 5 Great seller!

I love this backpack. Got it for traveling in July and already used it. Great quality and love all the pockets to hold stuff. Extremely satisfied.

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Rover
Order Date : 10/6/2015

Rating + 1 Order cancelled without notice after UPS tracking - WORST SELLER

Eagerly waiting for my order to be given as a gift for my dad'd birthday. Got a wrong UPS tracking number. when followed up . Got an RMA.
Seller cancelled the order without even letting me know. But sent a wrong fedex tracking. This is the worst experience I've ever had with Newegg.

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Val
Order Date : 10/7/2015

Rating + 1 Bait 'n Hook: But no bait! No hook!

After order was made and paid it was cancelled by the seller for some unknown reason. STRANGE!!!!!!!!!!!!

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theolv
Order Date : 10/5/2015

Rating + 1 Worst online shopping experience ever

I have made an order from eBags. After two weeks, the bag is automated returned. I have never seen the bag ! Then I contact the costumer service from newegg, they said it was not their responsible. Then sent an email to another costumer service, then nobody even response to me any more , let alone giving me any explanation. I will never buy anything from eBags and probably newegg. And I will warn anyone I know to buy anything from eBags and newegg. They basically treated costumer very rudely and the most important is that they are not honest to the costumer!

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chuck
Order Date : 10/4/2015

Rating + 4 Great bag, Ok service

The bag arrived on schedule. However, it was missing the shoulder strap. I had to submit 3 different requests before I could get someone to respond. They finally responded, and indicated that the only way I could get a strap would be for the to send me an entirely new bag. I told them all I needed was a strap, but they said they didn't come separately, and that if it took replacing the entire bag to get the strap then that would be fine. There really was no communication after that, but I received only the strap about 2 weeks later. I love the bag, and the price was great. However, the process to get the shoulder strap was frustrating because I had to make several requests, and communication was lacking. They did finally make it right, so I'm giving them an overall rating of 4. The product itself is a 5.

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N/A
Order Date : 10/6/2015

Rating + 1 Terrible Service

Charged my card, sent me an invalid tracking number, and failed to let me know that the order was cancelled because it was out of stock. Still waiting for my refund!

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N/A
Order Date : 10/5/2015

Rating + 2 Misrepresented Product

I purchased a Kenneth Cole Reaction bag from eBags through Newegg.

The product description describes the leather as "Columbian Leather" and, most importantly, "Rich full grain cowhide leather exterior."

The very first thing I saw when unwrapping the bag was a nice big tag that read "GENUINE LEATHER." Although usage of these terms vary, genuine leather usually means a low-quality leather. I bought this bag because I thought I was getting full-grain leather, which is the highest grade leather you can buy. Apparently, t hat's not what I got.

I gave two stars instead of one because the leather actually does look and feel like good quality leather. But since the bag has fabric liners (so I can't see the back of the leather) I will never know for sure. Leather can be faked very easily and I have this tag that tells me it's Genuine Leather.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We will unconditionally guarantee all unused or defective merchandise for 30 days from the date of delivery. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange, less a nominal $4.95 return fee.

    If you have purchased an eBags branded item, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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