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Seller#: 0UHZRBI9OTBDN446C

eCop! Police & Sport Supply Seller Profile 850-279-6600 Email This SellerEmail This Seller  See all products from eCop! Police & Sport Supply See all products from eCop! Police & Sport Supply

eCop!, is an online retailer offering a wide variety of high-quality, brand-name sport and police related merchandise at deep discount prices including hunting, shooting, camping, fishing and knives & swords. We supply Police, Military, Security, Correction Officers & avid Outdoorsmen.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
33%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
67%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
itguy
Order Date : 7/9/2013

Rating + 5 Nice Price + Nice Product

I received high quality merchandise at a fair price and I received it very quickly. All my items were well packaged and I'm a happy camper (literally)

Did you find this review helpful? Yes No

N/A
Order Date : 6/8/2013

Rating + 1 Unhappy consumer

This has been the worst experience because of non communication! Never received my merchandise. Tried contacting seller, the phone constantly rings and there is no one returning calls! I will never use this seller again. On top of everything they charged me twice for the same product but different prices! Ugh awe full

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/17/2013

Rating + 1 Horrible customer service

eCop! supply is impossible to get ahold of through newegg, you have to go to their website and find an email to use, and there is no customer service number to call. I had an item shipped to me and it never arrived, and it was instead sent back to eCop!. They refunded me the money but kept $15 in shipping. The item never reached my door, and they refused to compensate me any of the money even though I was willing to spend more money at their store. They really do not care about the customer one bit, stay far, far away.

2 out of 2 people found this review helpful. Did you? Yes No

Clay
Order Date : 6/14/2013

Rating + 5 Very fast delivery

I expected my shipment to take a week or more to arrive since I ordered on a Friday evening. The order shipped on Monday and was received on Wednesday (in excellent condition). I couldn't be happier with the service.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/20/2013

Rating + 1 Received wrong item, no response to emails or RMA request.

They sent me the wrong item. I have requested an RMA to get the correct product and sent several emails but have heard nothing back from them.
I don't know if their cust service rep may be out sick or something and that's why I haven't received any response... but until I hear something...

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/8/2013

Rating + 1 Poor

No way of contacting via phone if there is a customer service issue or delivery problem.b poor

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    If you would like to return your item, please send us a message and we will send you an RMA number and return instructions. IMPORTANT: DO NOT SEND THE ITEM BACK WITHOUT CONTACTING US FIRST OR WE WILL NOT BE ABLE TO SUCCESSFULLY PROCESS YOUR RETURN (NOT ALL ITEMS SHOULD BE SENT BACK TO OUR FLORIDA ADDRESS). There is a 10% restocking fee for all buyer remorse returns.
RMA instructions
    Here is the return process:
    1. CONTACT US FIRST FOR RMA# & RETURN ADDRESS
    2. Return the item in the original condition.
    3. Please include your information, your contact information, and your email address.
    4. Please include the reason for your return.
    5. Please write your RMA # (RMA Number) on the package so that we may process your return quickly.
    6. Please return the item within 14 days of purchase if possible (30 days maximum).
    7. Please purchase your replacement item directly from our store.
    8. You will receive an email once your return has been processed.
    9. Please be aware that it may take up to 7 days for the transaction to be reflected in your account.
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