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Seller#: 0UH8ISD14UKCWG119

eForCity Seller Profile 888-891-2489 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from eForCity See all products from eForCity

*Note if you are having issues contacting us via the Newegg's message system, then please try emailing us directly at newegg@eforcity.com

eForCity is your one stop shopping destination for electronic accessories at rock bottom prices! We carry a large collection of premium accessories, from HDMI cables for big screen HDTVs to cases and headsets for handheld gadgets like smart phones to everything in between!

Backed by our Money-back Guarantee program, you are assured of a comfortable purchase experience with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5,981 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3,875 Reviews
newegg
64%
Good Rating + 4 1,084 Reviews
newegg
18%
Average Rating + 3 330 Reviews
newegg
6%
Poor Rating + 2 156 Reviews
newegg
3%
Very Poor Rating + 1 536 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/12/2016

Rating + 5 Systems and Network Support Engineer

The End User Customers really enjoy the support of the wrist cushion on this mouse pad.

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shane t.
Order Date : 3/19/2016

Rating + 2 not very good if u order the wrong part

i wouldnt recommend them u have to pay shipping if u send anything back so come on people if sent a phone cover back that cost 5 bucks to ship i still lose 5 bucks not very happy

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Munther Q.
Order Date : 3/5/2016

Rating + 2

I returned the purchased items for refund and did not get any

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Kenneth H.
Order Date : 3/13/2016

Rating + 5 Will buy from them again

My mouse pads were at the door super fast, thank you, They are very excellent, much thinner than typical but it's really very nice. They have a good textured rubber backing and seem to be staying put with no problem. The mice seem to track well on them also. Good job eForCity!

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Mark F.
Order Date : 3/12/2016

Rating + 5 Nice case.

Item was exactly as pictured and described, and arrived on the early end of the shipping timeframe. The tracking number, while valid, was less a tracking number and more a verification that a package existed somewhere in the USPS system. No actual tracking information was available until the day it arrived, that day it was marked as out for delivery. I will have no problems ordering from this company again, the tracking problem is just annoying.

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Anonymous
Order Date : 2/22/2016

Rating + 1 These people are weasels

I wouldn't buy dirt from these people. I ordered a tempered glass, then noticed it didn't have holes in it for the camera. I offered to refuse the delivery so it would just be returned to them. I was told I had to pay shipping back, so I did. When the package arrived, I opened it to put it in another envelope, it wasn't even the right item. So instead of getting a full refund, they gave me back $3.73 on an order ultimately they messed up, and then have told me since I didn't want it in the first place, it's my problem. Don't order from these people. Just poor customer service and can't even ship the right item.

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Wyatt L.
Order Date : 2/20/2016

Rating + 5 Hori RAP 4 Kai

My item arrived as described in the expected shipping time frame. Thanks for the great service!

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Martin H.
Order Date : 2/8/2016

Rating + 5 Excellent

Highly recommend seller. Item was as expected and an excellent deal.

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Carla M.
Order Date : 2/17/2016

Rating + 5 HORI Real Arcade Pro 4 Kai - PlayStation 4

Love this Joystick!, I'm still new to using this instead of my PS4 controller, but with practice and patience I'll get there.

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Otis H.
Order Date : 12/21/2015

Rating + 2 Supposed to be new.... looked used.

My order came and it looked like it had been used. Parts were chipped and shredded... like sand paper had been used on it. Certain parts of the stand were worn down. It just wasn't in good (new) condition.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Standard Return Policy
    You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.
    • All items must be returned within 30 days from the invoice date for replacement or refund
    • Returned products must be in brand-new and re-sellable condition.
    • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
    • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
    Returned items must include:
    • RMA number which you can obtain from our Customer Service by contacting CSreturns@eforcity.com
    We reserve the right to refuse a refund request if it does not comply with these policies.

    Special Return Policy
    All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)
    • Return for refund only. Replacement is not offered.
    • All returned items are subject to 15% restocking fee (except where prohibited by law)
    • Returned products must be in brand-new, un-used, undamaged and re-sellable condition.
    • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
    • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
    • If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use), item may be returned to you at your cost.
    All returns under Special Return Policy require an RMA (Return Merchandise Authorization) no which can be obtained from our Customer Service by contacting CSreturns@eforcity.com. All items returned without RMA no will be refused. The returned items must include:
    • Original packaging (manufacturer's box, wrapping, etc.)
    • UPC barcode. Removal of the UPC code voids any possibility of return.
    • Complete accessories that came with the item (antennas, remotes, batteries, software disks, etc.)
    • Manufacturer documentation (manuals, warranty cards, registration info, etc.)
    • Original packing slip / print-out of order confirmation.
    • The RMA no. must NOT be written on the original manufacturer's packaging.
    Pet Products
    Any items that are returned dirty or containing fur will be rejected without a refund.
    Toy Products
    Returned toy products will be refused if it contains any scratches, dirt, or sign of usage.
    Apparel/ Fashion Accessories
    Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached.
    Seasonal Products
    Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.
    We reserve the right to refuse a refund request if it does not comply with these policies.

    Manufacturer’s Warranties
    eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.
    • All items must be returned in the original brand new condition.
    • Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.
    Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for details.
    Return Method:
    Please include a copy of your original invoice with your return order. Please include a brief note on the invoice for any additional info or comments that you would like to provide.
    To return your order, simply send email to: csreturns@eforcity.com with the invoice number and return item(s) information.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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