eHobbies Seller Profile 562-921-7613 Email This Seller See all products from eHobbies
eHobbies delivers fun to people of all ages through the passionate pursuit of their hobbies.
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Standard Return Policy
Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded to the billing party. If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected, a refund can be issued, minus shipping cost and a 20% restocking fee. The item must be in brand new and resalable condition. Hazardous materials will NOT be accepted back as a return due to Department of Transportation regulations.
If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact eHobbies immediately and either a call tag will be issued or the item replaced. Either way, eHobbies will replace the items immediately at no cost to you. If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly, especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to eHobbies, a refund can be issued, minus shipping cost and a 20% restocking fee. To initiate a return, contact us via the form above with an explanation for the return. eHobbies will issue you an RMA (Return Merchandise Authorization) number that will need to be written on the shipping box. eHobbies will NOT accept any returns without an RMA number marked on the outside of the shipping box. The customer is entirely responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from eHobbies Operations Department.
Special note on International Orders (Canada & Puerto Rico): All sales are final and items are not returnable.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.