eLightBulbs Seller Profile 800-948-1063 Email This Seller See all products from eLightBulbs
Light Bulbs. We all use them, and many of us take them for granted except when they burn out. Then we have to replace them. For many of you reading this page, whether you are representing a home or business, replacing your lights can be a chore! With the tens of thousands of varieties available and the countless options, where do you start?
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Standard Return Policy
-All returns must be authorized and include our provided Return #
-Arrangement and cost for returning items to eLightBulbs is the responsibility of the customer
-Items must be in original packaging and in working condition
-Must be requested within 30 days of arrival
-Will be processed with a 20% restock fee (shipping not refunded)
-Any non-authorized return will automatically be processed with a 40% restock fee. Additionally, all fees incurred by eLightBulbs due to a refused delivery will be withheld from the refunded amount.
-Due to their seasonal nature, we do not accept returns on Christmas / Holiday / Event items
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.