eLuxurySupply Seller Profile 800-977-7433 Email This Seller See all products from eLuxurySupply
hen we think of luxury products, we think of high prices and a simple “thanks” after the purchase. eLuxurySupply guarantees that we will have the most comparable pricing available and every package we send out will be complete with a personalized letter and a handwritten thank you on the box. eLuxurySupply also strives to have the best customer service around! If you call us, we will always answer with a kingly greeting and the best support you could imagine. We have an open chat line on our website that manned from 7 A.M. to 5:00 P.M. and we will answer any question you throw at us.
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Standard Return Policy
Most of our friends tell us we’re crazy for how open our return policy is. We tell them it’s the way business should be done. If you are not satisfied with your product for any reason, please contact us. We can be reached by phone toll free at 1-800-977-7433. We will do everything in our power to resolve it for you. If the only option is a return or exchange, we will happily oblige. We provide return labels free of charge so that you don’t have to front the shipping costs. Additionally, we have a 125% money back quality guarantee. We are so confident in the quality of our product, that we will give you 125% of your original purchase amount if you experience any quality issues. This includes anything from ripped sheets to premature pilling to discoloration. This policy has been a part of the business model since we started; and to date, we have still never had to refund anyone 125% for quality reasons.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.