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ecWorld Imports Seller Profile 661-705-3333 Email This SellerEmail This Seller  See all products from ecWorld Imports See all products from ecWorld Imports

ecWorld Imports is an honest, family-owned business headquartered in Valencia, CA. We offer a large selection of name brand luggage and business/laptop computer cases, as well as high quality home décor, dinnerware, and home office furniture products. Our buyers search the world over in search of unique quality product discoveries to enhance your lifestyle. Our lines are continuously expanding and changing to meet our customer's needs and desires. Our goal is to offer Great Products, at Great Prices with Great Service!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/15/2015

Rating + 1 Terrible company.

I wish that I could give this company less than 1 '"egg". I ordered a gramophone, and when it came in the parts did't even fit together! So I went to return it and they told me they could not give me a shipping label and I would have to pay for return shipping myself. On a 40 lb box. The gramophone cost 150$ and shipping would be around 100$. After a few emails back and forth the company has not replied to my last email for the last 2 weeks. I would stay FAR away from this company at all costs. The best part about this is that they have waited so long to reply to my emails that the return time will be closed within three days.

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IT Guy
Order Date : 2/26/2014

Rating + 1 short

ordered and billed for 2 backpacks, they only sent 1. will have to call for remedy

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Order Date : 8/19/2013

Rating + 5

Fast and efficient, answered my questions prior to my order.

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Order Date : 3/9/2013

Rating + 5

fast prompt as expected

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Order Date : 3/9/2013

Rating + 1 They are selling used merchandise, it appears

The Item I received had scratches on the hard plastic surface, various small dirty/smudged areas on the fabric, and even a splatter of white paint on one of the wheel mounts (looked like Whiteout).
Seller Response:Dear Rob,

We apologize for the inconvenience this situation caused you. The SwissGear bag you purchased from us was brand new, and is usually a high quality product – in fact, we never have any problems with the SwissGear product line. We wish you would have reached out to us so we could have properly assisted you with this purchase. In the future, please consider contacting us first with any issue you may have. Our goal is to provide you, our valued customer, with great products and outstanding service.

Thank you and best wishes.

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Order Date : 1/19/2013

Rating + 1 Deceptive advertising. No response. 0-stars

Even if a seller's performance is "acceptable", I leave positive reviews.

I would give 0-stars to ecWorld Imports and I advise you, potential buyer, to go elsewhere.

I ordered "Antique Replica Dark Wood Phonograph" (Item: 9SIA1730FK6013). NewEgg advertised product images feature a brilliant, clean & impressive item.

What arrived from ecWorld Imports was horrid. The wood was not brilliant; but pitted, chipped & unfinished; the turntable, rusted. The felt, dirty, wrinkled & ripped. I took photos of this deception, which I will post online with the images of what was advertised for search engines to index.

ecWorld expects the customer to pay return shipping & ecWorld will deduct their shipping from any refund. I sense a scam. Company never responded to my 4 emails.

My credit card has reversed the charge and is investigating with the evidence/photos I provided.
Seller Response:Dear Nicholas,

Please accept our sincere apologies for the inconvenience our errors caused you. It seems we goofed twice with you, so please allow us to properly respond. First, we have been selling these Antique Replica Phonographs for 13 years. Our intent is to sell a 1920’s replica that actually looks like it’s been around and survived for almost 90 years. With this in mind, the unit is intentionally made to look a little old, weathered, rusted, etc. Additionally, the units are handcrafted/assembled so no two units are exactly alike, every unit is a little different – this might explain the differences in the images. Nevertheless, we understand your frustration and will strive to improve our images and description. Second, as a new Newegg merchant, our internal e-mail account was not set up correctly; as such, we failed to receive and respond to your e-mails in a timely manner. Once we realized the e-mail problem, we corrected it, and were able to finally communicate with you. We appreciate you returning the item back to our warehouse for a full refund.

Thank you and best wishes.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    ecWorld Imports offers a 100% Satisfaction Guarantee! If you’re not completely satisfied with your purchase, we will refund 100% of your purchase price (less shipping costs). Simply follow our RMA Instrunctions. We offer GREAT QUALITY PRODUCTS and GREAT SERVICE at GREAT PRICES!

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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