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Seller#: 0UH4F84UH68JEJ348

elena's store Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from elena's store See all products from elena's store

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

1. Dear buyers, we appreciate your business, if you are satisfied with our service, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a "PERFECT 5 STARS". When you rate the shipping time part please take international transit into consideration. Your recognition will make us more confident to develop business and serve you better.

2. Our goal is to make sure you are a happy buyer and pleasant shopping with us. Please email us before leaving any 1 or 2 ratings, negative feedback or open any dispute. We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues. Please give us the opportunity to resolve any problem.

3.We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 24 business hours for us to response.

4. About item:For the functional products in our shop (such as: Chargers, Data cables), we make sure that the functions are the same as description, but the actual color and shape may looks a little different from pictures because of the technical improvement and manufacturing variance. Please be advised before you bid.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
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100%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
EV
Order Date : 6/24/2014

Rating + 1 Did not send item pictured

They did not send the item that was pictured, avoid this reseller.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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