fogdog Seller Profile 866-336-9456 Email This Seller See all products from fogdog
Welcome to the official Fogdog NewEgg Retail Store. Here, you'll find the same quality brands and retail experience as on our main website, but with even more great prices and super deals!
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
The item must be returned, unused or in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
The packing slip in your package will contain detailed instructions for returning an item.
Unless your packing slip directs you to ship the item to a different address (and if so, follow such directions), ship the return package to:
7601 Trade Port Drive
Louisville, KY 40258
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.