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Policy & Agreement

Policy & Agreement

CONDITIONS OF SALE

These Conditions of Sale govern the sale of products by Newegg Inc. (“Newegg”) to you. Newegg.com is a trading name of Newegg Inc. Some products or services offered by Newegg may be subject to additional terms and conditions (“Additional Terms”) besides these Conditions of Sale, and in such situations these Additional Terms will control to the extent of any inconsistency between the Additional Terms and these Conditions of Sale.

Please read these Conditions of Sale carefully before placing an order with Newegg. By placing an order with Newegg, you signify your agreement to be bound by these Conditions of Sale, Additional Terms, applicable Privacy Policy and any other policies or documents referred to in these Conditions of Sale.

1 CONTRACT

Your order is an offer to Newegg to buy the product(s) in your order. When you place an order to purchase a product from Newegg, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation acknowledges that we have received your order, and does not confirm Newegg’s acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation e-mail for each package, and each Disptach Confirmation e-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation e-mail. Your contract is with Newegg. Without affecting your right of withdrawal set out in section 5 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation e-mail relating to that product.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the “your account” area of the web site. For each delivery, we will inform you in our Dispatch Confirmation e-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

2 PRICING AND AVAILABILITY

All prices are displayed in Euros. All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are only estimates and are not guaranteed delivery times and should not be relied upon as such.

On rare occasions, an item in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to ask whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

3 PRODUCT INFORMATION

Unless expressly indicated otherwise, Newegg is not the manufacturer of the products sold on this website. Actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition.

Newegg accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

4 SHIPPING AND CUSTOMS

When ordering products from Newegg for delivery from outside of the Republic of Ireland you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Contact your local customs office for further information. Additionally, please note that when ordering from Newegg, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5 RETURNS

Please review our Returns Policy [link] which applies to products sold by Newegg. In addition to your 30-days returns guarantee, customers in the European Union are entitled to a statutory withdrawal right. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy (link).

Newegg does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Newegg does not take title to the refunded item.

6 LIABILITY; EXCLUSIONS

Newegg and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

Newegg excludes all representations, warranties, conditions and terms, whether express or implied by statute, common law or otherwise, to the fullest extent permitted by law. Newegg shall not be liable to any person for any loss or damage which may result from the use of or reliance on any content or information displayed on the website, except to the extent required by applicable law.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7 APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Republic of Ireland, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. Both Newegg and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Ireland, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in the EU country in which you live.

8 AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale, at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you).

9 SEVERABILITY OF CONDITIONS OF SALE

If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10 WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

11 CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of majority pursuant to applicable law, you may only use Newegg.com with the involvement of a parent or guardian. If you order a product to which a minimum age requirement applies, by ordering that product you confirm that you and, if different, the recipient of the product, are of the required age necessary to buy that product.

12 NEWEGG CONTACT INFORMATION

Newegg.com is the trading name of Newegg Inc. Our contact details are:

Newegg Inc., 16839 E. Gale Avenue, City of Industry, California, U.S.A. 91745

13 PRIVACY AND COMMUNICATIONS

When you use this website or place an order, your personal data may be processed and stored by Newegg. For more information about how Newegg uses your personal information and our security policies, please read our Privacy Policy by clicking here [link]. Please note that when you agree to these Conditions of Sale, you shall also be deemed to have read and agreed to the Privacy Policy in its entirety.

We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contract purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order. You may be required to provide a valid phone number while placing an order with us.

14 ENTIRE AGREEMENT

These Conditions of Sale and Additional Terms constitute the entire agreement between Newegg and you and supersede any and all prior arrangements, terms, conditions, warranties and/or representations between Newegg and you relating to the subject matter of any contract to the fullest extent permitted by law.



Satisfaction Guarantee

Newegg.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
  • Downloadable software may not be exchanged or returned for a refund after purchase.
  • DVDs are non-refundable and may be exchanged within 30-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
  • If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
  • 14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM NEWEGG.COM AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH NEWEGG.COM AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER'S SERVICE IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.

To take advantage of Newegg.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Newegg.com's Return Policy Procedure will result in the loss of Newegg.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected. Marketplace: In general, Newegg Marketplace sellers will honor Newegg's Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller's Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg's Satisfaction Guarantee and those on a Seller's Policy Page, the Seller's Policy Page satisfaction guarantee shall apply to your orders from that seller.

Product Return Procedure

  • To return a product in compliance with Newegg.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Newegg.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Newegg.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to Newegg.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Newegg.com's Return Procedure will be breached and Newegg.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
  • Newegg.com will not refund to Customer the original shipping charges. In addition, Newegg.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
  • Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. Check the Seller's Policy Page for the return procedure of individual Marketplace sellers. In the event of a conflict between Newegg's product return procedure and those on a Seller's Policy Page, the Seller's Policy Page return procedures shall apply to your orders from that seller.

Recordings

Newegg does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Newegg unless Customer has provided clear and conspicuous notice to Newegg and has received prior written consent from Newegg.




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