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Pros: The software was not available on the Canon USA site. The Canon tech support was unaware of the update. A third party tech support site found it on the European Canon site. I notified Canon support.
Cons: Canon support has little knowledge of the product. My tech support person was wonderful. Talked to the engineers who suggested a solution we had already tried.
Other Thoughts: Once updated, it works fine.
Reviewed By:Stephen S.,3/15/2015 8:45:41 AM
This reviewer reports that his/her technical understanding of this type of product is Low and has owned this product 1 week to 1 month. Did you find this review helpful?
Reviewed By:N/A,12/14/2014 3:54:59 AM
This reviewer reports that his/her technical understanding of this type of product is Somewhat High and has owned this product 1 day to 1 week. Did you find this review helpful?
Pros: Effortless installation - just line-up guide pins and lower printer - no other connections. Works perfectly with auto paper selection. Holds an entire ream of paper.
Cons: Price. Cost 63% of printer. Then again, the printer was a great deal and the extra tray is a quality piece of equipment.
Other Thoughts: Used with an HPLJ M401DNE printer. All paper handling, including auto-duplexing, works as expected. I use this tray (3) for Letter, and the internal tray (2) for legal and Windows doesn't have any problem defaulting to this and sending jobs designated as legal-sized to tray 2, which was a real irritant with my old LJ2100 with an optional tray.
Reviewed By:Steve R,11/26/2014 8:52:04 AM
This reviewer reports that his/her technical understanding of this type of product is High and has owned this product 1 day to 1 week.