Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
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Pros: It's a great idea, an online sales person to assist in tech knowledge in support of neweggs excellent prices, inventory, and delivery. It would make the whole circle insuring a perfect buying experience.
Cons: I was in the market to buy a new Smart TV and needed some help understanding exactly what I was reading about the Smart TV. I could never get a reply.
So I bought elsewhere where I could get some questions answered.
Other Thoughts: I paid 10.00 dollars and never recieved my product basically. Definately not a Newegg Product, it must a subcontractor because I have a long history of being impressed and satisified by Newegg.
This was a total bust.
Reviewed By:N/A,3/22/2015 10:36:18 AM
This reviewer reports that his/her technical understanding of this type of product is average and has owned this product 1 week to 1 month.
Pros: Was able to identify both a software conflict, as well as a CPU error that was causing a random BSOD (Blue Screen Of Death). Used the info & a copy of the chat with Tech to get AMD to replace my CPU for free. I prefer AMD Over Intel, I find them more reliable, lower in price and just as fast. They in fact pay Intel to use some of their tech, in the design of the AMD Chips.
Other Thoughts: Very polite, & chat can be saved, to provide warranty info, also available after normal daytime help isn't
Reviewed By:Quietone,12/4/2014 11:31:49 AM
This reviewer reports that his/her technical understanding of this type of product is Somewhat High and has owned this product 1 month to 1 year.
This user purchased this item from Newegg
0 out of 3 people found this review helpful.
Pros: Just a quick word of encouragement going out to Daniel after we talked and located a replacement MB for this older desktop. I had talked, or attempted to talk to several other business's before hand and was getting nowhere about the options for repairing an existing computer. He not only took the time to look up my specs but found an in-stock replacement/aftermarket board that saved the day. Very impressed Daniel!
After that he took the time to help update a wish list for a new custom build and the level of knowledge and expertise was notable. To anyone on staff who is listening, I think he deserves a raise!!!
Other Thoughts: Have not actually received the replacement board at the time of this write up but hopes are high that we have a positive match,
Manufacturer Response:Thanks for the great response on our Tech Daniel. We love him too. Glad to hear you are so happy with our services! :)
Pros: When purchasing a system, I look for something that is close to bleeding edge and will last for a few years. That said, I need support from someone that deals with new technology on a daily basis. This has been the best $10 that I have spent in many moons. I consider it an investment in the $6,000 system that I am about to build. Cobin was not only knowledgeable, but was willing to investigate options with me. Just the fact that he was willing to make a mistake and then plow through, raises my confidence level. Not often that I get someone in ANY support arena that I make a note of how to get back to them because they were so helpful. In this instance, I was thoroughly impressed with Cobin and NewEgg.Com.
Cons: Bleeding edge never seems to evolve fast enough, but that isn't something to be solved by NewEgg. I really appreciate how quickly they are able to access and deliver new products.
Other Thoughts: It would probably be beneficial when performing support to have the ability to screen share from either end. I will say that being able to have a chat window open sharing links back and forth while at the same time talking by phone, made wonderful use of my time.
Manufacturer Response:Thanks for sharing your great experience. Our techs are highly skilled and friendly. They love their job and it shows. :)
Reviewed By:Joseph,8/17/2014 10:43:56 AM
This reviewer reports that his/her technical understanding of this type of product is High and has owned this product less than 1 day.
2 out of 3 people found this review helpful.
Pros: I told him what was wrong ,and took control of the computer ,and took all pop ups and fix what ailed my computer.
Cons: I have no cons
Manufacturer Response:Glad to hear you had a great experience. Our tech will help you with your computer problems from error messages, virus removal through full computer tune ups. This personalized premium service is a low $49.99.