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gogoautoshop Seller Profile 626-784-0679 Email This Seller See all products from gogoautoshop
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Standard Return Policy
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
we'll not reimburse labor charges or installation fees under any circumstances.will reimburse for any damages incurred during installation or use of product.
Defective & Damaged Items
If the item arrived in a condition not as product page described, we will provide pre-pay shipping label. In order to obtain the pre-pay shipping label, pictures of the defective and damaged item(s) are necessary. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.