iCanvasART Seller Profile 800-980-1089 Email This Seller See all products from iCanvasART
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Monday-Saturday 8:00AM to 10:00PM EST
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Standard Return Policy
Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." We will even send you a free return UPS Ground label upon your return request!* Simply e-mail Returns@iCanvasART.com with your order number and details regarding your return. We will send an e-mail reply back with your pre-paid return label which will already contain your Return Merchandize Authorization (RMA) number on it. Then, simply send back your art piece in its original condition and packaging with the return label attached, and we will process your return/exchange. Original Shipping and Handling charges are non-refundable. Return cost will only be refunded via return label; financial refund for return shipping will not be issued. If you have any questions about our Return Policy, please e-mail Returns@iCanvasART.com
*Free Return Shipping is not available on 61"x41", 90"x60", or international art orders.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.