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Seller#: 0UH8ISD1ALHZWG6D6

iNetVideo Seller Profile 866-501-4638 Email This SellerEmail This Seller  See all products from iNetVideo See all products from iNetVideo

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Who we are?
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iNetVideo is an online retailer of video games, movies (Blu-ray and DVD) and music. We carry thousands of titles, many of which are hard-to-find or out-of-print. Our motto is ENTERTAINMENT FOR LESS, it’s what we’re famous for. With our incredibly low prices, every day is a sale at iNetVideo.com.

We are one of the largest liquidators of entertainment products with offices based in both the United States and in Canada. Our broad knowledge of the entertainment business, for over 30 years now, has allowed us to accommodate customers all over the globe.

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What makes us different from the rest?
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Customer service for us is a never ending story. We all strive to give the best customer service that we can, each and every time. We’re constantly trying to make sure that it’s better each time you return to our site. When we make mistakes, we try to learn from them so we don’t make the same mistake twice. We’re constantly trying to make sure that your customer service experience is the best we can give you. We believe that the customer comes first, it’s what we’ve built our business on. Our customers make us who we are, without you we’re nothing.


iNetVideo has proudly shipped over 4 million orders worldwide.

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Why shop from us?
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PRICE: Our goal is to provide you with Entertainment for Less. It’s not only our motto, it’s what we do each and every day. We sell movies and games for LESS than what you’d pay anywhere else, up to 90% off manufactured suggest retail price.

REPUTATION: Since it opened over 20 years ago, iNetVideo is known for being reputable and trustworthy. We are leaders in the entertainment industry because customers have faith and trust in us.

CUSTOMER SERVICE: At iNetVideo.com, we have dedicated ourselves to providing customers with top quality customer service. This initiative to give the best customer service that we can possibly provide, has allowed us to excel. We have over 4 million customers globally, who come back to us over and over because they know that they’ll leave satisfied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (312 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 177 Reviews
newegg
56%
Good Rating + 4 58 Reviews
newegg
19%
Average Rating + 3 30 Reviews
newegg
10%
Poor Rating + 2 12 Reviews
newegg
4%
Very Poor Rating + 1 35 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/12/2014

Rating + 1

took 2 weeks to get my item from NJ to Mass

Did you find this review helpful? Yes No

Macareus
Order Date : 2/18/2014

Rating + 5 Eden Purchase

I got what I ordered and in a timely manner.

Did you find this review helpful? Yes No

BITSIT
Order Date : 1/11/2014

Rating + 4 Terrible communicatios

I'm giving them 4 Eggs, but they really deserve 3 1/2 due to the poor communications on shipping. The item was in perfect condition, but I must have overlooked the shipping being by USPS plus the tracking number they posted never had any information except to say that it hadn't been picked up yet. It took 7 days to be delivered which is another negative. so if you order from them be prepared to not know if it has shipped or not and Newegg is of no help what-so-ever on other sellers. Personally I think that's very bad business... but then that is just my opinion.

Did you find this review helpful? Yes No

newsfam
Order Date : 12/2/2013

Rating + 1 Ordered on the Dec. 2 Shipped on Jan 11

I ordered this for Christmas on December still has not arrived. Six weeks of no communication as to the status and it did not arrive. I checked the status of the shipping On Jan. 11 and they had just shipped it that day.

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Netbassman
Order Date : 10/30/2013

Rating + 1 DVD Combo Drive Title Misleading

I mistakenly purchased this drive thinking it was DVD Mulit drive. Once I realized my mistake I emailed the company twice/requested an RMA for 2 of the 3 units purchased. They never responded. It was very disappointing that after 2 attempts they didn't respond at all. Newegg should not allow them to sell anything on their site.

Did you find this review helpful? Yes No

trovic
Order Date : 12/17/2013

Rating + 1 Bogus tracking, no email, no nothing

I have read many of the past two month's customer reviews and a large portion of them are situations just like mine. I only wish I had read them before placing my order.
I placed my order on Dec 17, 2013 for some 3D glasses that we expected to arrive in 5 to 7 days as advertised so that we could enjoy them during Christmas. They provide a bogus tracking number (Package0000001) that was meaningless. I waited 2 or 3 more days and checked it again and it was still bogus. Now it's after Christmas and we are very disappointed and I still have not received my order or any information as to where it is. As another reviewer said, I wish I could give zero eggs for this company. NewEgg shows the item to be in stock so where is my item? If this is not resolved soon, I plan to leave another review. I have purchased many items from NewEgg for myself and my company, but no more from iNetVideo who at present is advertising 2780 items on NewEgg.

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Diego
Order Date : 5/23/2013

Rating + 5 PS3 Cosmic Blue Controller

Maybe I am lucky or their service has improved, but the shipping was fast (it was supposed to arrive in a week or two, but only took 5 days) and the package arrived in perfect condition. I am highly satisfied and would gladly order from iNetVideeo again.

Did you find this review helpful? Yes No

RJShawIV
Order Date : 3/26/2013

Rating + 5 The Mask of Zorro

Great product and excellent service. Would deal with again.

Did you find this review helpful? Yes No

N/A
Order Date : 2/10/2013

Rating + 5 good

the item they sold was in good condition and arrived quickly

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Jake
Order Date : 2/4/2013

Rating + 1 Horrible service

I paid for expedited shipping, which claims to take 3-5 business days. Instead the seller used USPS standard shipping, which is equivalent to delivery by horse-drawn carriage. My package has been sitting in Secaucus, NJ for over a week now.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 45 days
  • Restocking Fee: 0.00%

RMA Policy
    iNetVideo will accept returns for defective, damaged in transit or erroneously sent items within 30 days of the order being received by the customer.
RMA instructions
    Mail your item back with the original packing slip and order ID to the following address:

    iNetVideo Returns Dept.
    334 Cornelia St. #292
    Plattsburgh, NY 12901
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