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Seller#: 0UH8ISD1ALHZWG6D6

iNetVideo Seller Profile 866-501-4638 Email This SellerEmail This Seller  See all products from iNetVideo See all products from iNetVideo

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Who we are?
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iNetVideo is an online retailer of video games, movies (Blu-ray and DVD) and music. We carry thousands of titles, many of which are hard-to-find or out-of-print. Our motto is ENTERTAINMENT FOR LESS, it’s what we’re famous for. With our incredibly low prices, every day is a sale at iNetVideo.com.

We are one of the largest liquidators of entertainment products with offices based in both the United States and in Canada. Our broad knowledge of the entertainment business, for over 30 years now, has allowed us to accommodate customers all over the globe.

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What makes us different from the rest?
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Customer service for us is a never ending story. We all strive to give the best customer service that we can, each and every time. We’re constantly trying to make sure that it’s better each time you return to our site. When we make mistakes, we try to learn from them so we don’t make the same mistake twice. We’re constantly trying to make sure that your customer service experience is the best we can give you. We believe that the customer comes first, it’s what we’ve built our business on. Our customers make us who we are, without you we’re nothing.


iNetVideo has proudly shipped over 4 million orders worldwide.

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Why shop from us?
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PRICE: Our goal is to provide you with Entertainment for Less. It’s not only our motto, it’s what we do each and every day. We sell movies and games for LESS than what you’d pay anywhere else, up to 90% off manufactured suggest retail price.

REPUTATION: Since it opened over 20 years ago, iNetVideo is known for being reputable and trustworthy. We are leaders in the entertainment industry because customers have faith and trust in us.

CUSTOMER SERVICE: At iNetVideo.com, we have dedicated ourselves to providing customers with top quality customer service. This initiative to give the best customer service that we can possibly provide, has allowed us to excel. We have over 4 million customers globally, who come back to us over and over because they know that they’ll leave satisfied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (305 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 175 Reviews
newegg
57%
Good Rating + 4 57 Reviews
newegg
19%
Average Rating + 3 30 Reviews
newegg
10%
Poor Rating + 2 12 Reviews
newegg
4%
Very Poor Rating + 1 31 Reviews
newegg
10%

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Reviewer Seller Review
Diego
Order Date : 5/23/2013

Rating + 5 PS3 Cosmic Blue Controller

Maybe I am lucky or their service has improved, but the shipping was fast (it was supposed to arrive in a week or two, but only took 5 days) and the package arrived in perfect condition. I am highly satisfied and would gladly order from iNetVideeo again.

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RJShawIV
Order Date : 3/26/2013

Rating + 5 The Mask of Zorro

Great product and excellent service. Would deal with again.

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N/A
Order Date : 2/10/2013

Rating + 5 good

the item they sold was in good condition and arrived quickly

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Jake
Order Date : 2/4/2013

Rating + 1 Horrible service

I paid for expedited shipping, which claims to take 3-5 business days. Instead the seller used USPS standard shipping, which is equivalent to delivery by horse-drawn carriage. My package has been sitting in Secaucus, NJ for over a week now.

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Jake
Order Date : 2/4/2013

Rating + 1 Horrible service

I paid for expedited shipping and they shipped my order regular USPS. It's been sitting at the origin for a week now.

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MajorBlowBack
Order Date : 12/16/2012

Rating + 2 Sloooooow Shipping

Horrible delivery! When I placed order it said "3 to 5 day shipping" and it took 9 days.

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adhanaraj
Order Date : 12/16/2012

Rating + 1 Mail stolen - no response from company

This is more on their customer support than anything else - my package was stolen on arrival unfortunately. I sent customer support an email regarding this - and I realise that there's really nothing they can do about it - but at least an acknowledgement would've been nice. Won't order from them again.

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Andre
Order Date : 12/8/2012

Rating + 5 Great Seller, Super Fast Ship!

The dvd arrived super fast and was in excellent condition as it was packaged properly. Thanks for a pleasant and easy transaction.

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Sabinsnake
Order Date : 12/28/2012

Rating + 4 my purchase

I ordered Silent Hunter 5 on the 18th of December, thinking it would get here before christmas, but no, it finally came sometime in January. when I opened the game it looked brand new, instead of used, like some people have stated. the disc had no scratches or anything, the case was flawlessly undamaged. when I installed the game, it worked with no issues.

the only complaint I have, is mainly the slow shipping. the USPS must be having problems getting packages to people within the 3 - 7 day period, even though Newegg offers 2 day free shipping and 2 years ago Newegg would usually have my items shipped on the same day that I ordered them, but times have changed in a bad way, as far as shipping time goes. it's almost seems worth going to the nearest USPS building and write "Welcome to the Pony Express" on their front door, with a permanent marker!

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Tim
Order Date : 1/6/2013

Rating + 1 Assassin's Creed I, II, Brotherhood and Revelations (4 PC Game Pack)

First I will say that the bundle was a great price,could not have beat it anywhere.My problem was the shipping time, if you read the other comments seems to be normal business practice with this company.I paid $4.95 extra for expidited deliveryand according to the description it should have taken 3 to 5 bussiness days. I placed the order on sunday afternoon, the 6th of Jan.given that it should have arrived on Friday the 10th or even Saturday the 11th (USPS DOES deliver on Saturday),which would have been fine since I was buying as a birthday gift to be given on Sunday the 12th.It did not make to me until today, tuesday the 15th.Even if you count Saturday and Sunday as non bussiness days that is still 7 bussines days,2 days outside of the promised delivery time.Also was given a"tracking number" that may have tracked something but it didn't track this package.USPS website said"this number cannot be used to track a delivery on this website" I feel like you owe me the shipping charge back

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 45 days
  • Restocking Fee: 0.00%

RMA Policy
    iNetVideo will accept returns for defective, damaged in transit or erroneously sent items within 30 days of the order being received by the customer.
RMA instructions
    Mail your item back with the original packing slip and order ID to the following address:

    iNetVideo Returns Dept.
    334 Cornelia St. #292
    Plattsburgh, NY 12901
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