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Seller#: 0UHIQWIKALHZH32D7

iRun's Power Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from iRun's Power See all products from iRun's Power

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

★ OUTDO Electronics Company Limited is a leading manufacturer of power bank, laptop batteries, laptop ac adapters and other lithium-ion battery packs for over a decade, with over 400 employees, over 15 A+ certified engineers. We can open new moulds for our customers quickly and accept OEM & Customized orders.

★ Since the establishment in 2001, we focus on being customer driven, and maintaining a professional high caliber company image through constant improvement. We have our own molding factory, injection workshop and PCB workshop, so we can open new molds for our customers quickly as their request and also we supply OEM & ODM services.

★ We are operated strictly according to ISO9001:2008, and all of our products have passed CE, FCC and RoHS certificate. Most of the power bank are adopted SONY/SAMSUNG/PANASONIC/LG cells and some used Chinese cells to meet customers’ need. All of them are successfully marketed to America, Europe and Southeast Asia. Now there are more than 20 clients in America, 132 clients in Europe and 62 clients in Southeast Asia.

★ iRun is our brand for power bank, which makes your life more fun and more convenience. iRun is right here for your choice.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (109 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 64 Reviews
newegg
58%
Good Rating + 4 14 Reviews
newegg
13%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 6 Reviews
newegg
6%
Very Poor Rating + 1 21 Reviews
newegg
19%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/3/2015

Rating + 2 Not as pictured or described

This was supposed to be a two-pronged but was a 3 pronged. I wouldn't have ordered it or paid for it or waited so long for it had I known it was the wrong cable.

Did you find this review helpful? Yes No

N/A
Order Date : 6/21/2015

Rating + 1 takes forever to ship

This place shouldn't even be a newegg seller, they are overseas and things they ship can take weeks to get to you.
Seller Response:Hi,
We feel sad that you left us a negative review.
The parcel tracking # for your order is LN016179222CN. According to tracking status on USPS website, we shipped it on 23th, June Beijing Time(it's 22th, June US Time) and it delivered on 29th, June. Here is the information on USPS webiste: "June 23, 2015 , 5:59 pm Acceptance CHINA", "Your item was delivered in or at the mailbox at 10:01 am on June 29, 2015 in MACON, GA 31204."
Regards,
Sophia


Did you find this review helpful? Yes No

N/A
Order Date : 6/3/2015

Rating + 1 NEW Apple 85W MagSafe 2 Retina MacBook Charger Power Adapter 20V-4.25A

Very poor quality, The power adapter arrive on bad packaging, looking old and use, and to the end when I connected to my device the power adapter got hot and didn't work at all .
Seller Response:Dear customer,
We sent message to you and asked more detail information about that problem, what your laptop model is. However, we didn't get any response from you.
What's more, all of our items shipped to overseas are well packed, we are confident with this. The customers who bought products from us are all know this fact.
We thanks for your support. However, we do would like to know what's wrong with it and would like to solve the problem sincerely.
Regards,
Sophia


Did you find this review helpful? Yes No

N/A
Order Date : 6/8/2015

Rating + 1 Takes forever to ship

it's been 7 days now and i have no idea where my stuff is, still no shipping date listed.
Seller Response:Hi friend,

Sorry for the problem. But you ordered a item located in China on 8th, June, 2015. We has arranged the shipment via USPS(e-Packet) and gave you the tracking number on that day. It ususlly takes 10-20 days for delivery if no suddenness. Today your parcel#LN813769774CN was in-transit in "June 15, 2015 , 1:24 pm, Departed USPS Facility, FLUSHING, NY 11351" , and you could kindly checked it on USPS website. We believe that the parcel will be reach your hand quickly.
Hope you can understand, and wait for the parcel patiently for several days.

Best regards,
Sophia


1 out of 2 people found this review helpful. Did you? Yes No

Justin
Order Date : 2/9/2015

Rating + 5

Fast shipping, pleasant staff, will buy from again!

Did you find this review helpful? Yes No

N/A
Order Date : 2/6/2015

Rating + 1 Product didn't work. Made return impossible

The product didn't work, and they wanted me to return it to China, but wouldn't give me an address to return it to, and stated they would only pay $4 of the return cost for international shipping! Several days delay between messages. I will not buy from them again.

2 out of 2 people found this review helpful. Did you? Yes No

PJ
Order Date : 1/23/2015

Rating + 1 Don't buy

Took a long time to come, and stopped working after 5 weeks.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/11/2015

Rating + 3 responsive, but in china

They're at least responsive to email, but it should be noted that they are located in China, and shipping to the US is bound to take a while

Did you find this review helpful? Yes No

TM
Order Date : 1/21/2015

Rating + 1 Sub-Standard Vendors

I will never order From New Egg again, they do not screen their overseas partners very well, and any kind of refund or replacement is UNREALISTIC IN TIME THAT IT TAKES TO RESOLVE. DO NOT MAKE THE SAME MISTAKE THAT I MADE.
Here is what they send in their superb customer service to me. Worthless dribble from some auto message system.

Here is a copy of the e-mail that you sent.

Order #230792215 - Shipping Inquiry
-------------- Begin message -----------------
please rma doa
-------------- End message -----------------

Did you find this review helpful? Yes No

N/A
Order Date : 12/2/2014

Rating + 1 Still waiting

I ordered this product for my son for Christmas on December 3rd. Tomorrow is Christmas eve and I'm still waiting for it to arrive. I have tracked this product and it always just says its "in transit" but never shows any further movement. If this power cord ever does arrive I will be sending it back, as we have already purchased a different one so he would have it in time for Christmas. Very disappointed and will not be doing any further business with this seller. The only reason I gave them one star is because it would not let me give it zero. I cannot rate a product I never received.
Seller Response:Hi Friend,

We're really sorry for the shipment problem. As it's Xmas Season this month, many people purchased the Xmas' gifts from our country. So it becomes the peak season, which would make the delayed delivery. Hope you can understand. And we do hope, if you have any question about the product or shipment, contact us in advance please. We can find a way to resolve the problem better. Right?

BTW, at present, we have the stockware located in NJ, US. People can get the parcel as soon as wished.

Regards,
Sophia


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: 15%

    1. We accept exchange/replace item within 30 days when customer receive merchandise.
    2. We do not allow returns without first requesting an RMA (Returned merchandise authorization).
    3. Only if the item is DOA (Defective On Arrival) or not as described, the buyer can return the item(s) for replacement or refund.
    4. Shipping charges will not be included in the refund.
    5. We will send the refund only if all the following conditions apply:
    * The buyer must notify me via email within 3 days of item(s) receipt;
    * Item(s) must be returned within 5 days of receiving them;
    * Item(s) must be returned complete, and in the same condition as received.
    6. Refund would not be valid if any of the following conditions apply:
    * Product is returned incomplete.
    * Product is returned damaged or not in the same condition due to improper installation, use or packing by the buyer.
    * No longer needed item(s) or customers change mind;
    * Made wrong purchase; if you purchased the wrong item, replacement is the only option.
    7. We will send the refund shortly after item(s) receipt.
    8. Return policy is for exchange only, in all cases, buyers pay for shipping at their own cost to return products for exchange or refund, sellers pay for the resending fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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