iStockOnline Seller Profile 866-672-2102 Email This Seller See all products from iStockOnline
With over 30 years of experience in photography equipment and consumer electronics, iStockOnline is proud to offer the unparalleled service, quality products and competitive pricing that our customers have come to rely on. We carry a comprehensive selection of photographic, video and digital imaging equipment as well as consumer electronics and audio/video accessories We are an authorized Pearstone, Vello and Impact reseller; the only source for these brands Rakuten.com Shopping. We understand the challenges of today's business environment and offer many quality name brand products, competitively priced to help you succeed. As always we are committed to the iStock guarantee: that every single customer is provided with an excellent and hassle-free shopping experience.
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Standard Return Policy
In the event you are not fully satisfied with an item you purchased from iStockOnline, Please contact us for an RMA#, we will supply return instructions. When your item is received we will issue a refund, to the original payment method with no restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.