ivgStores: About Us - A Family Business
At our beginning in 2003, ivgStores was a single site with just 3 of us selling a few hundred products from a dozen suppliers. Since then, we have become one of the leading and fastest growing Internet Retailers with over 207 online stores, tens of thousands of products and hundreds of manufacturing and brand name partners.
Our growth has been fueled by 4 simple principles: good products, good service, good value, and the strength of a family that stands behind its sites and promises.
It all started back in 2003 in Florida, when IVG's founder, looking for bar stools for his home, could not find much selection in local stores or online. So he started a bar stools eCommerce site. Soon, with help from his brother, he added chairs, tables and other restaurant furniture. Within a few years, ivgStores became a "family business", when he was joined by his sons, who brought technical, managerial, business development and merchandising expertise.
Now ivgStores delivers a unique combination of high technology and a "family business". We have a warm and knowledgeable staff, US-based experts on the products we offer and provide 7 day-a-week customer service. Behind them stand some of the world's best manufacturers, ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products direct from their factories and warehouses to your home or business.
Today you will also find the very same superior site search technology being used by billion dollar retail chains on their sites, a powerful tool that lets you zip through the unlimited "shelf space" of our thousands of categories to examine our tens of thousands of products.
Why Buy from ivgStores?
We have pursued a single minded goal of assembling the best value, highest quality and broadest selection of online products for home, work, and play for over 5 years. Combine that with our family run business where we focus on the customer and on service and you get one thing consistently: Excellence.
You can purchase with confidence using our secure eCommerce platform. We carefully selected manufacturing partners, and they deliver performance, style, elegance, craftsmanship, uncompromising quality and reliability.
8 Simple Reasons to Buy from ivgStores:
VALUE - Compare our prices and see!
QUALITY - Our Manufacturing Partners are the best in the business.
CHOICE - We have over 207 different shopping sites and thousands of products.
CONVENIENCE - Never leave home. Find it fast searching and fast checkout.
SERVICE - Convenient, well-organized - online - and live 7 days as well!
CUSTOMIZE - Thousands of our items, exactly the way you want them.
GUARANTEED SATISFACTION - Backed by top Manufacturers' Warranties.
FOR HOME or BUSINESS - Shop for your home, restaurant, bar or office.
Can't see exactly what you need? Have questions about a product or need more information before placing an order? Call our knowledgeable customer service team Saturday-Thursday, 9AM-10PM Eastern; Friday, 9AM-8PM Eastern. We offer great value for the money, excellent quality, fast efficient service and competitive shipping rates.
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is made to order.
You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.