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Seller#: 0UHZRBI9E6MM10CE1

ivgStores Seller Profile 800-380-5056 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ivgStores See all products from ivgStores

ivgStores: About Us - A Family Business

At our beginning in 2003, ivgStores was a single site with just 3 of us selling a few hundred products from a dozen suppliers. Since then, we have become one of the leading and fastest growing Internet Retailers with over 207 online stores, tens of thousands of products and hundreds of manufacturing and brand name partners.

Our growth has been fueled by 4 simple principles: good products, good service, good value, and the strength of a family that stands behind its sites and promises.

It all started back in 2003 in Florida, when IVG's founder, looking for bar stools for his home, could not find much selection in local stores or online. So he started a bar stools eCommerce site. Soon, with help from his brother, he added chairs, tables and other restaurant furniture. Within a few years, ivgStores became a "family business", when he was joined by his sons, who brought technical, managerial, business development and merchandising expertise.

Now ivgStores delivers a unique combination of high technology and a "family business". We have a warm and knowledgeable staff, US-based experts on the products we offer and provide 7 day-a-week customer service. Behind them stand some of the world's best manufacturers, ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products direct from their factories and warehouses to your home or business.

Today you will also find the very same superior site search technology being used by billion dollar retail chains on their sites, a powerful tool that lets you zip through the unlimited "shelf space" of our thousands of categories to examine our tens of thousands of products.

Why Buy from ivgStores?
We have pursued a single minded goal of assembling the best value, highest quality and broadest selection of online products for home, work, and play for over 5 years. Combine that with our family run business where we focus on the customer and on service and you get one thing consistently: Excellence.

You can purchase with confidence using our secure eCommerce platform. We carefully selected manufacturing partners, and they deliver performance, style, elegance, craftsmanship, uncompromising quality and reliability.

8 Simple Reasons to Buy from ivgStores:
VALUE - Compare our prices and see!
QUALITY - Our Manufacturing Partners are the best in the business.
CHOICE - We have over 207 different shopping sites and thousands of products.
CONVENIENCE - Never leave home. Find it fast searching and fast checkout.
SERVICE - Convenient, well-organized - online - and live 7 days as well!
CUSTOMIZE - Thousands of our items, exactly the way you want them.
GUARANTEED SATISFACTION - Backed by top Manufacturers' Warranties.
FOR HOME or BUSINESS - Shop for your home, restaurant, bar or office.
Can't see exactly what you need? Have questions about a product or need more information before placing an order? Call our knowledgeable customer service team Saturday-Thursday, 9AM-10PM Eastern; Friday, 9AM-8PM Eastern. We offer great value for the money, excellent quality, fast efficient service and competitive shipping rates.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
37%
Good Rating + 4 1 Reviews
newegg
13%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 2/21/2014

Rating + 1 no support...

attempted to contact seller about broken, mis advertised item, got no response. They have now stolen hundreds of dollars from me not good.
Seller Response:Please accept our apologies for any inconvenience that you might have experience as a result of the product not being what was expected. Customer satisfaction is our #1 concern at ivgStores, and we have tried on multiple occasions to contact you to make this situation right for you.

We emailed on 06/05/2014 and 06/08/2014. Your live chat/email messages were received on 06/09/2014, and we tried calling to follow up with you on 06/09/2014. We also emailed on 06/10/2014, 06/11/2014, and on 06/12/2014. Regretfully, we were unable to get in touch with you, to discuss the issue resolution. We hope that our multiple attempts to get in touch with you conveys our commitment to customer happiness. We always try our best to make sure that our valued customers are well taken care of, and we never steal anything from anyone.

We invite you to contact our Customer Service Department, at 1-800-380-5056. Our office is open 7 days a week (M-F 9am-8pm EST, and Sat/Sun 11am-5pm). We look forward to hearing from you.


2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/20/2014

Rating + 4 Very good, but...

The packaging was in an appaling state: the box fairly blew up at the corners. I guess it just wasn't sturdy enough. There was only a small amount of damage to the labels' box itself.

I would buy from this seller again.
Seller Response:Please accept our apologies for any inconvenience. At ivgStores, customer satisfaction is our #1 concern, and even though the package was damaged in transit, we're glad that the item itself was okay. We appreciate your willingness to shop with us again, and if there is anything that we can do to assist you with this order or with a future order, please feel free to contact us.

Did you find this review helpful? Yes No

Bobby
Order Date : 2/2/2014

Rating + 1 Poor Design/Missing Pieces

The bottom of the table has to be drilled...where one of my bits was broken into the structure. The table is largely much harder to construct then you would realize.

The image was also different than the one in the picture...small difference but still different.

And last, there is one screw missing that I will simply get at Lowe's due to it being easier than contacting Newegg for a new one.

2 out of 2 people found this review helpful. Did you? Yes No

Matt
Order Date : 1/25/2014

Rating + 1 Horrible service

Emailed a number of times with no response, it has been 12 days and I have not tracking and no merchandise.

3 out of 3 people found this review helpful. Did you? Yes No

JNW0920
Order Date : 1/26/2014

Rating + 5 Perfect Experiance

Fast processing, on time shipping, expectations met exactly.

Did you find this review helpful? Yes No

jdzilla
Order Date : 12/2/2013

Rating + 5 Crosely phonograph

Delivered on time and in good shape.

Did you find this review helpful? Yes No

N/A
Order Date : 11/21/2013

Rating + 1 never received my package

I never received my turntable....it was lost. I am still waiting for a conformation email that the replacement one has shipped.

2 out of 3 people found this review helpful. Did you? Yes No

Alex
Order Date : 10/26/2013

Rating + 5 Wonderful buy

This desk (That I am currently typing on, actually.) looks fantastic and is ridiculously easy to put together, the instructions are overly clear and elaborate. Very easy assembly and the shelf to hold the PC was big enough to hold my Gaming PC, I thought it would be too small, but it works. As always with Newegg, it showed up a day early. I'd definitely buy again.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is made to order.
    You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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