CLOSE_lifeandhome.com Seller Profile 212-400-7488 Email This Seller See all products from CLOSE_lifeandhome.com
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Some of my birdie friends spend their days roaming the skies, while a few others spend their time by their nests chirping away with their buddies. I, on the other hand, consider myself to be a bit different! I'm not exactly sure what led me here, but I am very proud and excited to say that I am! One morning, as I left my nest and flew aimless circles around my neighborhood in Brooklyn, NY, an idea sprung upon me.
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Standard Return Policy
Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
For claims, please e-mail us at firstname.lastname@example.org so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
Defective/damaged merchandise can ONLY be replaced.
Products must be in new condition in order to receive a refund.
Shipping charges are not refundable.
We charge 10% restocking on power tools only!
Seasonal item cannot be returned.
Return Shipment Information
For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the original receipt/email confirmation and ship return packages to:
Life and Home Returns Department
1552 DeKalb Ave
Brooklyn, NY 11237
You should expect to receive your refund within 2-5 business days once the package is received and inspected by our returns department; however, in many cases you will receive your refund more quickly. We'll notify you via e-mail of your refund as soon as it is processed. After two weeks, if you don't receive credit, please contact us via e-mail at email@example.com so we can investigate what happened to your refund. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number.
Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions:
- Outdoor Equipment and Power Tools
- Outdoor Living and Furniture
- Heaters and Cooling Supplies
- Special Orders
- BBQ Grills
- Gas-Powered Items
- Oversize Items
- Items Including and over 50lbs.
- Items that require special delivery
Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.
Changing or Canceling Your Order
You may be able to cancel your order within 24 hours after it was placed, as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date for item refund.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.