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Dequan P.'s Profile > 
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Hanns-G HE225DPB Black 21.5
  • Verified Owner
  • Owned For: 1 day to 1 week

2 out of 5 eggs one monitor cracked during shipping, and now I can't return 07/12/2014

This review is from: Hanns-G HE225DPB Black 21.5" 5ms Widescreen LED Backlight LCD Monitor 250 cd/m2 Active Contrast 40,000,000:1 (1,000:1) Built-in Speakers

Pros: * The one working monitor has the desired aspect ration
* No true complaints on colors/dead pixles

Cons: * EXTREMELY poor packaging choices on the shippers part

one of the monitors I received was cracked smack dab down the middle. This was clearly caused because of the way the monitor was packaged and shipped. Due to the fact that I decided to wait until saturday to look into rma-ing the monitor, I found out that I can't now because of some stupid "24 hour rma" policy. I'm 100% sure that I can still sending the broken monitor back and get it repaired because its still under warranty, but the simple fact that we only have 24hrs to ship something that came to us broken (clearly at the fault of the shipper and their poor packaging decisions) ticked me off enough to dock what woulda been a 4 egg review down by 2 stars.

Other Thoughts: ex of how package was shipped (top view)
[----]

where
"[" = styraphome packaging and
"-" = monitor

as you can see, sligh pressure at the center of the monitor's box can crack the monitor right down the center, which is exactly what happned

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Dequan P.'s Profile

Display Name: Dequan P.

Date Joined: 06/03/12

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 10/04/12
  • Last Review: 07/12/14
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