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Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs Kudos to Segate's CS Personnel 10/15/2014

This review is from: Seagate Expansion 4TB USB 3.0 3.5" Desktop External Hard Drive STBV4000100

Pros: Price, Capacity, Seagate Customer Service

Cons: Dependability

Other Thoughts: While still giving the Expansion Desktop one star, I wish to commend the Seagate Customer Service department for their handling of my complaints. After upgrading me to a 5TB Expansion that did not work on USB3 they doubled down and replaced that drive with a 5TB Backup Plus which (so far) is working flawlessly and is, in fact, benchmarking about 12% FASTER than the 4TB Expansion drive!

Communication was excellent and timely, both as email and telephone, and on a very professional level. The final drive came two-day UPS with a pre-paid return.

Kudos to the Seagate personnel who handled and resolved my problem(s)!

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Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs Expansion Drives useless on USB 3.0 10/06/2014

This review is from: Seagate Expansion 4TB USB 3.0 3.5" Desktop External Hard Drive STBV4000100

Pros: Price
Capacity

Cons: Dependability

Other Thoughts: Purchased 2 4TB USB 3.0 Expansion Desktop drives as a Newegg combo special. One works like a champ, the other was erratic, only intermittently connecting on USB 3. Moved the erratic drive to USB 2.0 port and it was rock-steady - at one quarter of the speed. RMA'd the defective drive to Seagate and received a NEW, unopened, 5TB drive in its place. Unfortunately, the 5TB drive ONLY works and is ONLY recognized on USB 2.0 ports.

Drives were tested on 3 different laptops (Toshiba, ASUS, and Dell) using 2 different power supplies and 3 different data cables. All laptops had the latest drivers. Two were running 64-bit Windows 8.1, and the other 64-bit Windows 7 Ultimate.

These are not the first Expansion drives I have had USB 3 trouble with, but they will be the last AFTER I get a second useable drive from Seagate.

The second egg is solely for Seagate's Customer Service upgrading the replacement drive. As it was a sealed box I will not fault them for the lousy USB3 controller.

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Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs Segate Doesn't Get it Right on USB 3.0 10/04/2014

This review is from: Seagate Expansion 4TB USB 3.0 3.5" Desktop External Hard Drive STBV4000100

Pros: Price
Capacity

Cons: Dependability

Other Thoughts: Purchased 2 4TB USB 3.0 Expansion Desktop drives as a Newegg combo special. One works like a champ, the other was erratic, only intermittently connecting on USB 3. Moved the erratic drive to USB 2.0 port and it was rock-steady - at one quarter of the speed. RMA'd the defective drive to Seagate and received a 5TB drive in its place. Unfortunately, the 5TB drive ONLY works and is recognized on USB 2.0 ports.

Drives were tested on 3 different laptops (Toshiba, ASUS, and Dell) using 2 different power supplies and 3 different data cables. All laptops had the latest drivers. Two were running 64-bit Windows 8.1, and the other 64-bit Windows 7 Ultimate.

I gave a second egg because of Seagate's Customer Support replacing the first drive with a larger NEW (not refurbished) drive.

These are not the first Expansion drives I have had USB 3 trouble with, but they will be the last AFTER I get a second useable drive from Seagate.

READ FULL REVIEW

John M.'s Profile

Display Name: John M.

Date Joined: 12/12/01

  • Reviews: 9
  • Helpfulness: 5
  • First Review: 01/10/12
  • Last Review: 10/15/14
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