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BRIAN L.'s Profile > 
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ASRock X79 Extreme6 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: more than 1 year

1 out of 5 eggs Frustrating BEYOND BELIEF 06/11/2014

This review is from: ASRock X79 Extreme6 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Decent motherboard, but not worth the troubles.

*UPDATED REVIEW*

Cons: Original Review:

On board audio died after 14 months. Sent out for RMA, and was told that my replacement would be sent out the day after they received my defective unit. I wasn't happy about the downtime, but based on what I was told, I was expecting a prompt exchange.

Tracking shows they received on 6/3/2014. On 6/9/2014, I called due to not receiving verification or tracking number, only to be told that the replacement STILL has not been shipped out. What happened to "your replacement will be shipped the day after we receive your defective unit"?

Oh, one more thing: They make you pay for shipping (to them, including packing materials), which is a bit ridiculous, since the issue is theirs they should eat the cost.


----------------------------
Updated Review:

After a canned reply on newegg from ASRock (did they actually read my issues?), and after contacting ASRock via phone multiple times, here's the long story short:

Replacement shipped 6/10/2014, but I didn't receive tracking number until 6/11/2014, after my second call/request for it.

Was told TWO times I'd have 2-day shipping, but this was a lie (tracking number shows scheduled delivery 6/16/2014).

Other Thoughts: Original Review:

I probably won't buy ASRock again just because of the troubles.

----------------------------
Updated Review:

I DEFINITELY won't be doing business with ASRock again. I have reached out to them, and they had PLENTY of opportunity to fix their mistakes, but they have failed miserably.

I will no longer use any ASRock products for personal use.

I will no longer use any ASRock products within my company.

I will recommend against the use of ASRock to all of my clients.

READ FULL REVIEW
ASRock X79 Extreme6 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: more than 1 year

Pros: Decent motherboard, but not worth the troubles.

Cons: On board audio died after 14 months. Sent out for RMA, and was told that my replacement would be sent out the day after they received my defective unit. I wasn't happy about the downtime, but based on what I was told, I was expecting a prompt exchange.

Tracking shows they received on 6/3/2014. On 6/9/2014, I called due to not receiving verification or tracking number, only to be told that the replacement STILL has not been shipped out. What happened to "your replacement will be shipped the day after we receive your defective unit"?

Oh, one more thing: They make you pay for shipping (to them, including packing materials), which is a bit ridiculous, since the issue is theirs they should eat the cost.

Other Thoughts: I probably won't buy ASRock again just because of the troubles.

READ FULL REVIEW
Lenovo IdeaPad Flex 15 Core i5 4200U (1.60GHz) 8GB 128GB SSD 15.6
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: Decent specs for the price (sale)

Cons: A little over a month of use, there seems to be something wrong with the keyboard matrix. The volume keeps lowering, and the mouse has stopped working. This laptop was very well cared for.

Other Thoughts: It's a shame that my first experience with Lenovo is not good, considering how much praise I've heard of the brand.

READ FULL REVIEW

BRIAN L.'s Profile

Display Name: BRIAN L.

Date Joined: 07/29/06

  • Reviews: 5
  • Helpfulness: 4
  • First Review: 02/14/13
  • Last Review: 06/11/14
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